Decision search
Your search has 50691 results
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London Borough of Newham (24 020 567)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because Ms X has applied to the court to challenge the Council’s actions and we cannot recommend the Council reimburses her costs.
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London Borough of Newham (24 020 579)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the actions of a social worker. This is because the complaint concerns actions which are not separable from those considered in court, which the law says we cannot investigate.
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Essex County Council (24 018 269)
Statement Upheld Special educational needs 23-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Yorkshire Council (24 018 664)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We cannot investigate this complaint about a decision made by the Council relating to school transport routes. This is because the complaint is made on behalf of a public body.
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North Northamptonshire Council (24 018 696)
Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the content of a report considered by a Child Protection Conference. This is because our intervention would achieve nothing significant.
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City of Bradford Metropolitan District Council (24 018 043)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Tower Hamlets (24 021 552)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate this complaint about the Council allegedly issuing the complainant with an unjustified penalty charge notice for a parking contravention. This is because the recipient of such a notice has a right of appeal to a statutory tribunal. We consider it would be reasonable for the complainant to exercise this right and so we have no jurisdiction to investigate.
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Lancashire County Council (24 022 668)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.
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London Borough of Hammersmith & Fulham (24 005 141)
Statement Upheld Trees 21-Mar-2025
Summary: Ms A complained the Council failed to properly maintain a tree around her property and gave her incorrect information about who was responsible for it. We found the Council at fault for delays in responding to Ms A and delay in taking action when Ms A raised her concerns. The Council agreed to apologise to Ms A and make a payment to recognise the avoidable distress it caused her.