Decision search
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Gloucestershire County Council (24 017 429)
Statement Upheld Special educational needs 21-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Hertfordshire County Council (24 017 485)
Statement Closed after initial enquiries Special educational needs 21-Mar-2025
Summary: We will not investigate Mrs X’s complaint about how the Council carried out an Education Health and Care needs assessment for her child. This is because Mrs X has used her right of appeal to a tribunal and because we could not add to the investigation carried out by the Council into matters that are separable to that appeal.
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Hertfordshire County Council (24 017 583)
Statement Closed after initial enquiries Charging 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council giving him misleading information regarding reablement care which led him to believe he was entitled to free reablement care. This is because the accepted fault has not caused a significant enough injustice to warrant an investigation. In addition, an investigation would not lead to any worthwhile outcomes.
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Tameside Metropolitan Borough Council (24 017 681)
Statement Closed after initial enquiries Council tax 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. He says the Council has not provided adequate council tax support and failed to appropriately apply a student discount. This is because some of his complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, it is reasonable for Mr X to use his right of appeal and there is insufficient of fault.
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Barnsley Metropolitan Borough Council (24 017 726)
Statement Closed after initial enquiries Child protection 21-Mar-2025
Summary: We will not investigate this complaint about how the Council’s children’s services dealt with child protection matters. This is because we could not add to the investigation carried out by the Council.
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Cambridgeshire County Council (24 017 825)
Statement Closed after initial enquiries School transport 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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North Devon District Council (24 017 971)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about restrictions placed on a disabled facilities grant by his landlord. This is because the Council is not responsible for the landlord’s decision and we cannot investigate the actions of the landlord. We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application as his complaint is late and it would have been reasonable for him to complain to us about the matter sooner.
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London Borough of Lambeth (24 017 985)
Statement Closed after initial enquiries Looked after children 21-Mar-2025
Summary: We will not investigate this complaint about historic matters when Miss X was a child in the Council’s care. We could not carry out a robust investigation and we could not reach any view about the causes of the health problems to which Miss X refers.
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Gateshead Metropolitan Borough Council (24 019 415)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to take action against two of its tenants for anti-social behaviour since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies by their landlords.
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London Borough of Enfield (24 019 804)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2025
Summary: We will not investigate Miss X’s complaint that she has been wrongly issued a Fixed Penalty Notice for fly-tipping. This is because Miss X can raise a defence against the issuing of the notice in court if she wishes to challenge it.