Decision search
Your search has 50691 results
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London Borough of Islington (23 021 409)
Statement Upheld Land 07-Nov-2024
Summary: Mrs X complained the Council failed to investigate their concerns or obtain the necessary licence in respect of crane equipment at a neighbouring site oversailing her property. We find the Council’s delays in investigating and responding to Mrs X’s concerns and correspondence are fault. This fault has caused Mrs X an injustice.
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Shropshire Council (24 000 178)
Statement Upheld Enforcement 07-Nov-2024
Summary: Mr X complained about the Council’s handling of his concerns about a breach of planning condition. We found no fault in how the Council reached its decision there was no breach of the condition. However, the Council was at fault in not considering his complaint about that decision. To address the frustration this caused, the Council agreed to apologise to Mr X.
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Staffordshire County Council (24 003 098)
Statement Upheld Charging 07-Nov-2024
Summary: Mrs X complained about the Council’s delays and errors in calculating Mrs Y’s contribution towards her care home charges and in sending an invoice. We find the Council’s significant delays and the errors in the financial assessments are fault. These faults have caused Mrs X an injustice.
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London Borough of Hillingdon (24 003 563)
Statement Closed after initial enquiries Allocations 07-Nov-2024
Summary: We will not investigate this complaint that the Council has not moved the complainant to a larger home. This is because there is insufficient evidence of fault by the Council. We cannot investigate the complaint of disrepair because we have no power to investigate a council when it is acting as a landlord.
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Birmingham City Council (24 004 224)
Statement Upheld Leisure and culture 07-Nov-2024
Summary: Mr X complains about how he was treated at the allotments he used, which he believes was at times unfair and discriminatory. We have concluded our investigation having made a finding of fault. The Council properly investigated Mr X’s allegations and found no evidence of unfair treatment, racism or discrimination. However, we found fault in the way the Council handled Mr X’s complaint. The Council has accepted our recommendations.
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Plymouth City Council (24 005 058)
Statement Closed after initial enquiries Planning applications 07-Nov-2024
Summary: We will not investigate this complaint about how the Council failed to consider restrictive covenants when it processed a planning application. There is not enough evidence of fault to justify investigating and it is reasonable to expect the complainant to pursue her concerns through the court.
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Leicester City Council (23 010 049)
Statement Upheld Allocations 07-Nov-2024
Summary: On behalf of Mrs X, Mrs J complained the Council did not explore all housing options for Mrs X’s family, despite knowing their accommodation was negatively affecting their health and wellbeing. Mrs J also said the Council did not address a safeguarding concern, or reports of mould and damp inside Mrs X’s home. She also said the Council communicated poorly. We have found the Council at fault for not considering the full breadth of its powers and responsibilities when responding to concerns around safeguarding and the condition of Mrs X’s home. We have also found it at fault for its communication. We have made recommendations to remedy the injustice this caused. We have found the Council at fault for not considering its discretion to pursue direct lets for Mrs X at the earliest opportunity, and for not properly recording its decision-making. However, this did not cause Mrs X an injustice.
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Plymouth City Council (24 001 826)
Statement Upheld Looked after children 07-Nov-2024
Summary: We found fault on Miss W’s complaint about the way the Council dealt with her daughter when it decided to place her for adoption. It delayed telling her of abuse by the prospective adopter and a change of circumstances for almost two years. Records were incomplete, there was a failure to promptly get guidance, and case management was weak. The agreed action remedies the injustice caused.
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Hastings Borough Council (24 002 293)
Statement Upheld Enforcement 07-Nov-2024
Summary: X complained about the Council’s failure to investigate their allegation of a breach of planning control. We found fault because the Council took too long to respond to X’s allegation and did not deal with the issue in accordance with its published policy. We completed our investigation because the Council agreed to our recommendations to remedy the injustice caused by the fault and to consider changes that might avoid it happening again.
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Coventry City Council (24 008 031)
Statement Closed after initial enquiries Other 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s actions when his child was removed from a school’s roll. This is because there is not enough evidence of fault by the Council. Additionally, some of Mr X’s complaint is late, and there are no good reasons why it could not have been made sooner.