Decision search
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South Oxfordshire District Council (24 019 766)
Statement Closed after initial enquiries Planning applications 25-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with an application to discharge a planning condition. This is because we are unlikely to find fault.
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Royal Borough of Kingston upon Thames (24 020 287)
Statement Closed after initial enquiries Planning applications 25-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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London Borough of Islington (24 020 380)
Statement Closed after initial enquiries Trees 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to fell a tree. This is because there is insufficient evidence of fault by the Council and we cannot investigate the actions of the housing service.
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Buckinghamshire Council (24 020 598)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her informal challenge to a penalty charge notice. This is because it would have been reasonable for Mrs X to use her right of appeal. In any event, Mrs X has now paid the penalty charge at the discounted rate of £35 and this amount is not significant enough to warrant investigation.
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London Borough of Camden (24 020 617)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2025
Summary: We will not investigate this complaint about a parking penalty because it is reasonable to expect her to approach the Traffic Enforcement Centre and the London Tribunals.
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Telford & Wrekin Council (24 021 225)
Statement Closed after initial enquiries Cemeteries and crematoria 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery hedge. This is because there is not enough evidence of fault to justify an investigation.
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City of Bradford Metropolitan District Council (24 022 771)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate Mr C’s complaint about a Penalty Charge Notice he received from the Council. This is because Mr C appealed to the Traffic Penalty Tribunal.
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London Borough of Bromley (24 004 058)
Statement Upheld Licensing 24-Mar-2025
Summary: Mrs J complained the Council has not taken effective action to ensure her landlord addresses disrepair in her home. The Council was at fault, because it cannot show it has made robust, evidence-based decisions, and has not escalated its action in response to the landlord’s failure to comply. The Council has agreed to formally apologise to Mrs J and offer her a financial remedy, as well as issuing guidance to relevant staff on the importance of keeping detailed records.
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Leicester City Council (24 005 252)
Statement Upheld Special educational needs 24-Mar-2025
Summary: Ms C complained the Council failed to ensure her son (X) received all the provision set out in his Education, Health, and Care plan. We found X had access to or received most of the provision he should have, but some limited provision was not delivered or was delayed. This was a service failure which caused Ms C and X some injustice. The Council should apologise and make payment to Ms C to acknowledge this.
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Surrey County Council (24 005 595)
Statement Upheld Special educational needs 24-Mar-2025
Summary: the Council failed to amend Mr F’s daughter G’s Education, Health and Care (EHC) Plan to name her school following an order from the SEND Tribunal over a year ago. The Council has not completed the re-assessment of G’s needs it agreed to undertake, and G has not received any occupational therapy (OT) in her Plan since the conclusion of Mr F’s appeal. The Council has agreed a remedy for the injustice this caused.