Decision search
Your search has 57133 results
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London Borough of Waltham Forest (25 014 373)
Statement Upheld Homelessness 28-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s failure to contact a letting agent. The Council provided a suitable remedy for Miss X’s injustice. An investigation would not achieve more for her.
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Westmorland and Furness Council (25 014 511)
Statement Upheld Refuse and recycling 28-Apr-2026
Summary: Miss X complained the Council repeatedly missed her assisted recycling waste collections. We find the Council at fault for failing to provide an assisted collection service to Miss X. This caused Miss X frustration and distress. The Council has agreed to apologise, make a symbolic payment and monitor Miss X’s waste collections to remedy the injustice caused.
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Transport for London (24 019 832)
Statement Upheld Licensing 28-Apr-2026
Summary: TfL delayed considering the medical information Mr X put in with his taxi licence application but there is no fault in how TfL processed the application besides that. The delay did not cause Mr X a significant injustice other than frustration as TfL refused his application. An apology is satisfactory remedy.
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London Borough of Redbridge (24 020 146)
Statement Upheld Assessment and care plan 28-Apr-2026
Summary: Mr X complained about the Council’s handling of his late father, Mr Y’s, care. We found fault because the Council failed to communicate in an accurate or timely manner. We have also found it failed to act and respond to complaints in a timely manner. This caused Mr X avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make symbolic payments to him and review the failings in this case.
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London Borough of Lambeth (25 003 943)
Statement Closed after initial enquiries Allocations 28-Apr-2026
Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is not enough evidence of fault to justify investigating.
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South Gloucestershire Council (25 004 343)
Statement Upheld Domiciliary care 28-Apr-2026
Summary: Ms W complained on behalf of her sister Miss X about poor care from a Care Provider arranged by the Council because it did not meet her complex needs, put her at risk, and did not provide appropriate meals. We find the Council at fault for poor standards of care it commissioned from a Care Provider which caused significant distress to Miss X and Ms W. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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London Borough of Havering (25 005 294)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We cannot investigate Miss X’s complaint that the Council lied in court. The law prevents us from investigating complaints about what happened in court.
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Blackpool Borough Council (25 006 179)
Statement Closed after initial enquiries Safeguarding 28-Apr-2026
Summary: We will not investigate Mr X’s complaint about the care and support provided by the Council. This is because parts of the complaint are late, and there is not enough evidence of fault to justify investigating.
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Sandwell Metropolitan Borough Council (25 006 816)
Statement Upheld Charging 28-Apr-2026
Summary: Mr X complained about how much the Council required Mrs B to contribute to the cost of her care. We find the Council failed to follow its own policy by not offering a review and appeal of its decision and by not properly considering whether to exercise discretion. The Council has agreed to apologise to Mr X, review its decision and make service improvements.
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Devon County Council (25 006 898)
Statement Upheld Special educational needs 28-Apr-2026
Summary: Miss X complained the Council did not correctly amend her child’s Education, Health and Care Plan and delayed providing them with special educational provision after a tribunal order. She said the Council’s failings negatively impacted her child’s progress at school. We found fault by the Council for failing to provide Miss X’s child with support which caused them to miss provision and caused Miss X distress. The Council has agreed to apologise and make a payment to Miss X to remedy the injustice caused.