Decision search
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London Borough of Brent (23 021 337)
Statement Upheld Homelessness 29-Jan-2025
Summary: Mr X complained about the way the Council dealt with his homelessness and housing applications, his succession application, and Notice to Quit. Based on the evidence seen so far, the Ombudsmen propose finding fault by the Council, causing injustice. The Council should remedy this injustice by apologising, making payments to reflect the distress caused, and service improvements.
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Isle of Wight Council (24 000 282)
Statement Upheld Special educational needs 29-Jan-2025
Summary: Ms C complains the Council delayed in completing an Education Health and Care (EHC) plan, failed to communicate and take follow up actions, and to provide support identified in an EHC Plan. The Council is at fault for failing to provide services identified in an EHC Plan and in its general communication with Ms C. To remedy the complaint the Council will apologise to Ms C, make a symbolic payment and service improvements.
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North Yorkshire Council (24 000 333)
Statement Upheld Special educational needs 29-Jan-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative provision and the content of their Education, Health and Care Plan from July 2023. She also complained the Council failed to finalise Y’s annual review and provide free school meals. The Council failed to properly communicate the outcome of Y’s annual review. We cannot investigate Mrs X’s complaint about Y’s alternative provision as she appealed to the SEND Tribunal. The Council was under no duty to provide free school meals while Y was out of school. The Council has agreed to apologise to Mrs X.
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East Lindsey District Council (24 001 283)
Statement Not upheld Planning applications 29-Jan-2025
Summary: There was no fault when the Council granted planning permission to build an extension next to Mr X’s home. It visited the site and took all the relevant factors into account. There was also no fault when the Council decided that there had been no breach of planning control when the applicant removed a hedge.
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Kent County Council (23 009 285)
Statement Not upheld Assessment and care plan 29-Jan-2025
Summary: Miss B complained that the Council failed to provide appropriate care and support for her over a number of years. We have not found fault with the Council’s actions in respect of service provision. We have found fault with its complaint response but do not consider this has caused Miss B a significant injustice.
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Middlesbrough Borough Council (23 016 350)
Statement Closed after initial enquiries Drainage 29-Jan-2025
Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to deal with the complaint.
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Hampshire County Council (24 007 609)
Statement Closed after initial enquiries Residential care 29-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the care her late mother Mrs Y received from a Council-commissioned care firm. There is insufficient significant injustice to Mrs X to warrant an investigation. We also cannot achieve the outcome she seeks from her complaint.
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Salford City Council (24 008 261)
Statement Closed after initial enquiries Domiciliary care 29-Jan-2025
Summary: We will not investigate Miss X’s complaint about her son’s carers falling asleep during their night calls and about the Council’s handling of her complaint. This is because an investigation would not lead to any further worthwhile outcomes.
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Maidstone Borough Council (24 008 333)
Statement Closed after initial enquiries Planning applications 29-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning enforcement investigation. This is because there is not enough evidence of fault by the Council and it is unlikely further investigation would achieve anything worthwhile for Ms X.
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London Borough of Hillingdon (24 008 626)
Statement Closed after initial enquiries Noise 29-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to a complaint about damage to the complainant’s property after a neighbour installed a waste system in or next to a party wall. The Party Wall etc. Act 1996 applies and we cannot decide on liability for property damage, which is a matter for the civil courts.