Decision search
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South Tyneside Metropolitan Borough Council (24 014 621)
Statement Closed after initial enquiries Looked after children 02-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to provide the complainant with information about his child and has failed to invite him to Looked After Child reviews. This is because our intervention would not add anything significant to the investigation the Council has already carried out, or lead to a different outcome.
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London Borough of Islington (24 014 655)
Statement Closed after initial enquiries Private housing 02-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of private housing disrepair in 2023. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Hackney (24 014 667)
Statement Closed after initial enquiries Allocations 02-Feb-2025
Summary: We will not investigate this complaint about repairs by the Council to Miss X’s council-rented home and its assessment of her housing application. We cannot investigate complaints about tenancy management by social housing landlords. We will not exercise discretion to investigate Miss X’s complaint about her housing application. This complaint concerns matters which she was aware of more than 12 months before complaining to us.
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Birmingham City Council (24 014 822)
Statement Closed after initial enquiries School transport 02-Feb-2025
Summary: We will not investigate this complaint that the Council failed to properly consider the complainant’s son’s medical needs when considering her appeal for appropriate education transport for him. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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London Borough of Hounslow (24 011 672)
Statement Closed after initial enquiries Other 02-Feb-2025
Summary: We cannot investigate this complaint about the Council’s failure to take action against its tenant for parking a campervan on their driveway which is affecting Mrs X’s home. We cannot investigate complaints about tenancy management by social housing landlords.
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Wiltshire Council (24 004 232)
Statement Upheld Planning applications 01-Feb-2025
Summary: Mr and Mrs X complained the Council was at fault for delays in handling their planning application, causing them a financial loss and distress. We find the Council is at fault, but it has already made a suitable offer to remedy the injustice caused.
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East Hertfordshire District Council (24 014 558)
Statement Closed after initial enquiries Noise 01-Feb-2025
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation. We have no jurisdiction not investigate complaints about social housing landlords and the management of their tenancies.
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London Borough of Hillingdon (24 014 571)
Statement Closed after initial enquiries Licensing 01-Feb-2025
Summary: We will not investigate this complaint about the Council issuing a scaffolding licence to a different company to that preferred by the complainant. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Alternative provision 31-Jan-2025
Summary: Mrs X complains the Council failed to provide her child with a suitable education. There were delays in arranging alternative provision after the Easter break in 2024 and this is fault. It resulted in a loss of education for a period of nearly seven weeks. The Council has agreed to remedy this injustice.
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Tenchley Manor Nursing Home (24 005 397)
Statement Upheld Residential care 31-Jan-2025
Summary: Mrs X complained about the standard of care her mother, Mrs Y, received from Tenchley Manor Nursing Home in July 2023. The care provider is at fault causing injustice. It accepted it failed to deliver consistent suitable care to Mrs Y. It has already apologised, offered to refund 50% of Mrs Y’s care fees and amended its processes to learn from the complaint which is an appropriate remedy for the impact on Mrs Y. In addition, the care provider should make a payment to Mrs X to acknowledge the distress and time, and trouble caused to her by its failings.