Decision search
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Bracknell Forest Council (24 012 989)
Statement Closed after initial enquiries Councillor conduct and standards 29-Sep-2025
Summary: Summary: We will not investigate this complaint about the Council’s handling of Councillor standards complaint against Mrs X. This is because there is not enough evidence of fault to justify investigation.
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Essex County Council (24 019 531)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about the Council’s delays in completing her daughter’s (Y) Education Health and Care needs assessment and in issuing her final Educational Health and Care Plan. We found fault in the Council’s failure to comply with the statutory timescales. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make a symbolic payment.
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London Borough of Newham (24 019 767)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council failed to provide Mrs X’s child, Y, with specialist provision from their Education, Health and Care (EHC) Plan. The Council has agreed to apologise to Mrs X for the distress and frustration the matter caused her and make her a symbolic payment for the specialist provision Y did not receive.
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West Northamptonshire Council (24 020 329)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about delays in issuing a final Education, Health and Care Plan for Y, delays in securing educational provision for Y, and delays in reimbursing her for the costs of therapies she funded herself. We find the Council at fault, causing frustration and uncertainty for Mrs X. The Council has agreed to apologise and make a payment to recognise the injustice.
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North Devon District Council (24 020 628)
Statement Upheld Antisocial behaviour 29-Sep-2025
Summary: Mr X complained about how the Council handled his reports of noise and anti-social behaviour. We found the Council at fault for how it dealt with Mr X’s case, its complaints handling, and flaws in its anti-social behaviour case review policy. The Council’s actions caused Mr X avoidable distress. The Council has agreed to apologise, carry out a review of Mr X’s case and make a payment to recognise his distress. The Council will also make changes to improve its service.
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Bracknell Forest Council (24 020 694)
Statement Not upheld Special educational needs 29-Sep-2025
Summary: Ms X complained the Council failed to secure her child’s Section F Education, Health and Care Plan provision since issuing the plan in September 2024. We did not find fault with the Council and found no significant personal injustice to Ms X or her child.
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City of York Council (24 020 874)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: The Council was not at fault for failing to tell Ms X about its decision to extend her mother’s stay at a care home. The Council was at fault for not properly explaining the cost of a temporary stay in a care home. It has taken steps to rectify the costs so no remedy is recommended.
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Isle of Wight Council (24 021 167)
Statement Upheld Other 29-Sep-2025
Summary: We will not investigate this complaint about the Council incorrectly identifying the nearest relative when Mr Y was sectioned under the Mental Health Act. The Council has already apologised to Mr X which is sufficient to remedy the injustice caused by fault.
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Jewish Community Secondary School (24 021 470)
Statement Not upheld School admissions 29-Sep-2025
Summary: Mr X complained about the way the Independent Admissions Appeals Panel conducted the appeal for a school place for his child. We ended our investigation as Mr X’s child was offered a place at the school therefore there was no worthwhile outcome achievable by our investigation.
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London Borough of Southwark (24 021 848)
Statement Upheld Homelessness 29-Sep-2025
Summary: Miss Y complained about the response to her reports of issues at the temporary accommodation the Council provided for her. We have found fault, causing injustice, because of delays by the Council’s agents, for which the Council is responsible, in responding to Miss Y’s reports of issues with the cooker at the accommodation. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the upset caused.