Decision search
Your search has 54124 results
-
Torridge District Council (25 008 480)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s housing benefit claims system. This is because we cannot achieve the outcome Ms X is seeking.
-
Kent County Council (25 009 041)
Statement Closed after initial enquiries Special educational needs 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s provision of education for Ms X’s daughter and its handling of her complaint. This is because the substantive issues are outside jurisdiction due to the time limits, and there is no worthwhile outcome achievable from investigating how the Council handled Ms X’s complaint.
-
London Borough of Hounslow (25 004 560)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
-
Nottinghamshire County Council (25 004 699)
Statement Closed after initial enquiries Assessment and care plan 30-Sep-2025
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault in how the Council investigated safeguarding concerns and meets care and support needs. The Ombudsman cannot question or criticise the Council’s decisions where there is no fault in how they were made. If the complainant disagrees with what is in the best interests of the person receiving care they can ask the Court of Protection to decide.
-
Kent County Council (25 004 768)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about Council delays in completing her child’s Education, Health and Care Needs Assessment. The Council upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a financial remedy. Further investigation by us would not be proportionate.
-
Surrey County Council (25 004 887)
Statement Closed after initial enquiries School transport 30-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to provide post-16 transport to college. This is because the Council has now agreed to provide transport. This is the outcome Mrs X wanted. An investigation would not achieve anything more.
-
Surrey County Council (25 004 957)
Statement Upheld Special educational needs 30-Sep-2025
Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.
-
Surrey Heath Borough Council (25 005 269)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about a housing application. There is not enough evidence of fault.
-
Kirklees Metropolitan Borough Council (25 005 301)
Statement Closed after initial enquiries Special educational needs 30-Sep-2025
Summary: We will not investigate Ms X’s complaint about a review process for an Education Health and Care Plan. The main injustice from a review is the amendments made to the Education Health and Care Plan and it is reasonable to expect Ms X to have appealed to the Tribunal.
-
London Borough of Lambeth (25 005 347)
Statement Closed after initial enquiries Allocations 30-Sep-2025
Summary: We will not investigate this complaint about the suitability of accommodation offered under the Council’s homelessness duty. It was reasonable for Miss X to use the review/appeal procedure offered by the legislation to challenge the Council’s decision. We cannot investigate complaints about repairs from tenants of social housing landlords.