Decision search
Your search has 57213 results
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Barnsley Metropolitan Borough Council (25 002 153)
Statement Closed after initial enquiries Child protection 13-Apr-2026
Summary: We will not investigate Mr X’s complaint that the Council shared incorrect information to the family court. This is mostly because we cannot investigate what happened in court. We also cannot achieve anything more for Mr X and his concerns about the handling of his personal data are better addressed with the Information Commissioner’s Office.
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London Borough of Hillingdon (25 004 679)
Statement Upheld Homelessness 13-Apr-2026
Summary: The Housing Ombudsman Service (the HOS) finds maladministration by the Council in respect of its handling of Miss X’s reports of noise nuisance and antisocial behaviour. The Local Government & Social Care Ombudsman (LGSCO) finds the Council at fault for failing to consider whether Miss X’s circumstances meant there was reason to believe she was homeless. However, for the reasons set out in the statement, we do not find this fault caused Miss X an injustice. Both Ombudsmen find the Council at fault for a delay in completing a risk assessment. The Ombudsmen have not found the Council at fault for how it conducted its management transfer procedure. The Ombudsmen have made orders and recommendations to remedy the injustice to Miss X and to improve the Council’s services.
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Stockport Metropolitan Borough Council (25 004 747)
Statement Not upheld Domiciliary care 13-Apr-2026
Summary: There is insufficient evidence that fault has caused injustice to Mr X. The falls protocol has been enacted when appropriate. There were some concerns about hospital transport but the care provider has worked to resolve those. The Council and care provider have provided evidence that staff are appropriately trained.
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Westminster City Council (25 004 899)
Statement Upheld Allocations 13-Apr-2026
Summary: The Council accepted it failed to properly communicate with Miss X and Mr Y about the availability of parking at social housing it offered to Mr Y. This caused Mr Y uncertainty over parking at the property, but I cannot say it resulted in Mr Y accepting a property he would not have done. The Council has apologised and offered Mr Y a financial payment. I am satisfied with the Council’s actions.
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London Borough of Ealing (25 012 834)
Statement Closed after initial enquiries Allocations 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about a delay in carrying out the review of a housing register decision. The Council has apologised for the delay and further investigation would not lead to a different outcome.
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North West Leicestershire District Council (25 013 257)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with a report of a breach of planning control. This is because the complaint is late and there is not enough evidence of fault to justify investigating.
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Broxbourne Borough Council (25 013 430)
Statement Closed after initial enquiries Homelessness 13-Apr-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to issue a main housing duty to him. Mr X is currently engaged in an appeals process for which court proceedings have been issued. We cannot investigate a complaint when someone has gone to court about the same matter.
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Tandridge District Council (25 013 755)
Statement Closed after initial enquiries Homelessness 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about the suitability of temporary accommodation provided by the Council. This is because there is insufficient evidence of fault in the Council’s decision making to justify an investigation.
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Kingston Upon Hull City Council (25 015 939)
Statement Upheld Special educational needs 13-Apr-2026
Summary: We will not investigate this complaint about the Council’s delays following mediation. This is because the Council remedied the injustice during its complaint process.
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Rutland County Council (25 015 968)
Statement Closed after initial enquiries Special educational needs 13-Apr-2026
Summary: We cannot investigate this complaint about what happened at Mrs X’s child’s school. The law does not allow us to investigate what happens in schools. Nor can we investigate the Council’s decision on what to include in Mrs X’s child’s Education, Health, and Care Plan. Mrs X has used an appeal right on that matter, and the law does not allow us to investigate where an appeal right has already been used on a related matter.