Decision search
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Leeds City Council (24 001 212)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Sep-2024
Summary: We will not investigate this complaint about the Council valuing her home lower than she believes it should for her Buy Back offer to the Council. The property was independently valued by the District valuer and the decision is binding on both the Council and Mrs X. We have no jurisdiction not investigate complaints about decisions by the District Valuer.
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East Sussex County Council (24 002 604)
Statement Closed after initial enquiries School transport 03-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision regarding home to school transport for Mr X’s child. It is clear the Council has considered its possible duty and the case Mr X has put forward for an adjustment to provide transport to accommodate part-time attendance at school. Its decision that this is not necessary is one it was entitled to make.
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London Borough of Merton (24 005 755)
Statement Closed after initial enquiries Pollution 03-Sep-2024
Summary: We will not investigate Mr X’s complaint about how the Council investigated his reports of odour and fumes from a business, decided not to enforce, explained its decisions and dealt with his complaint. Even if there has been Council fault in all matters complained of, there is insufficient significant personal injustice caused to Mr X by them to warrant us investigating. We do not investigate council complaint-handling when not investigating the core issues giving rise to the complaint.
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Epsom & Ewell Borough Council (24 005 756)
Statement Closed after initial enquiries Enforcement 03-Sep-2024
Summary: We will not investigate this complaint about the way the Council considered a retrospective planning application. There is not enough evidence of fault in the Council’s actions. Nor do we consider the complainant has suffered a significant personal injustice.
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London Borough of Merton (24 006 303)
Statement Closed after initial enquiries Land 03-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of an allotment tenancy as it is unlikely we will find fault by the Council and we cannot achieve the outcome the complainant seeks.
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Derbyshire County Council (24 005 663)
Statement Upheld Special educational needs 03-Sep-2024
Summary: We upheld Mrs X’s complaints about delays in the review of her child, Y’s, Education, Health and Care Plan and about the Council’s poor communication. The Council accepted fault and offered a suitable remedy during its complaints process. The Ombudsman also made recent service improvement recommendations in other investigations for similar cases. Therefore, an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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London Borough of Wandsworth (24 005 762)
Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2024
Summary: We will not investigate this complaint about how the Council consulted over changes to traffic management order. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2024
Summary: We will not investigate Mr B’s complaint about his car being damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Redbridge (23 019 898)
Statement Upheld Special educational needs 03-Sep-2024
Summary: Mr D complains the Council failed to review and update his Education Health Care (EHC) plan which resulted in him being unable to access an apprenticeship scheme. During the investigation the Council accepted fault in its actions and agreed to apologise, pay Mr D a symbolic payment and review his EHC plan. We have discontinued the investigation as Mr D is happy with this result and it is disproportionate to investigate the matter further.
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Hertfordshire County Council (24 005 303)
Statement Closed after initial enquiries School transport 03-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her daughter with free transport to school. This is because there is not enough evidence of fault.