Decision search
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Leicester City Council (24 005 373)
Statement Closed after initial enquiries Homelessness 03-Sep-2024
Summary: We will not investigate this complaint about the home the Council offered Miss X to end its homelessness duty. Miss X could reasonably have used her review right. As she did not do so, the Council was not at fault for ending its homelessness involvement.
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East Sussex County Council (24 005 451)
Statement Closed after initial enquiries Special educational needs 03-Sep-2024
Summary: We cannot investigate Mr X’s complaint about the education placements the Council named in his child’s Education, Health, and Care Plan(s). Mr X had a right of appeal about these decisions. Nor will we investigate the other parts of his complaint because they are either late, or the Council has already satisfactorily addressed them.
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West Suffolk Council (24 005 309)
Statement Closed after initial enquiries Planning applications 03-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning application for a site next to the complainant’s home. There is not enough evidence to conclude that any fault has affected the planning outcome, so the complainant has not been caused a significant injustice.
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London Borough of Hillingdon (24 003 521)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Sep-2024
Summary: We will not investigate this complaint about housing benefit as there is a right of appeal to a tribunal and there is no evidence of fault by the Council causing significant injustice.
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London Borough of Redbridge (24 003 636)
Statement Closed after initial enquiries Charging 02-Sep-2024
Summary: We will not investigate Ms X’s complaint about charging for her mother’s respite care. This is because we could not add to the Council’s own investigation.
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Lancashire County Council (24 003 845)
Statement Upheld Other 02-Sep-2024
Summary: Mrs X complained about how the Council’s children’s services department dealt with her and her daughter. The Council was at fault for failing to use the children’s statutory complaints procedure to respond to Mrs X’s concerns. This caused Mrs X frustration and meant she went to undue time and trouble pursuing her complaint through the wrong procedure. To remedy her injustice, the Council will apologise, pay Mrs X £200, begin to investigate a complaint under the statutory procedure and issue a reminder to staff.
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North Northamptonshire Council (24 003 999)
Statement Closed after initial enquiries Charging 02-Sep-2024
Summary: We will not investigate Ms X’s complaint about her late mother’s care charges because the complaint is late.
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Essex County Council (24 004 641)
Statement Upheld Special educational needs 02-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Leicestershire County Council (24 004 440)
Statement Closed after initial enquiries Child protection 02-Sep-2024
Summary: We will not investigate Mr X and Mrs Y’s complaint about how the Council processed personal information relating to their family, or about the Council’s response to their subject access request. This is because the Information Commissioner’s Office is better placed to consider the complaint.
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Statement Closed after initial enquiries Allocations 02-Sep-2024
Summary: We will not investigate this complaint about how the Council has managed Ms X’s homelessness application. There is insufficient evidence of fault to warrant an investigation. Also, the Council is currently reviewing its decision and so it is appropriate to let it complete this process.