Decision search
Your search has 51456 results
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Sefton Metropolitan Borough Council (24 003 050)
Statement Upheld Residential care 15-Sep-2024
Summary: We will not investigate this complaint about the failure to tell the complainant of her relative’s death. We understand the distress this caused, but we are satisfied the care provider, on behalf of the council, has given a thorough response, apologised, and will seek to improve future service. We would not achieve anything further. While this does not answer all the complainant’s questions, it would not be proportionate for us to investigate to seek such information.
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Canterbury City Council (24 003 734)
Statement Closed after initial enquiries Allocations 15-Sep-2024
Summary: We will not investigate this complaint about housing allocations and homelessness. This is because there is not enough evidence of fault to justify investigating and where there may be fault, we are satisfied with the actions the Council has taken to remedy any injustice caused.
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Buckinghamshire Council (24 004 563)
Statement Closed after initial enquiries Safeguarding 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to revoke direct payments for a care worker who was providing care to her child. Further investigation is unlikely to achieve a different outcome.
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Statement Closed after initial enquiries Enforcement 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters as there is not enough evidence of fault.
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North Tyneside Metropolitan Borough Council (24 005 646)
Statement Closed after initial enquiries Commercial and contracts 15-Sep-2024
Summary: We will not investigate this complaint about the presence of asbestos and damage to a business premises that the complainant leases from the Council. This is because the issues raised are better considered by the courts.
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Cumberland Council (24 005 701)
Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2024
Summary: We will not investigate this complaint about failure to repair a defective manhole cover. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council confirms the repair has now been completed. Further investigation will not lead to a different outcome.
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South Norfolk District Council (24 005 779)
Statement Closed after initial enquiries Planning applications 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters relating to a development in Ms X’s area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Tower Hamlets (24 005 907)
Statement Closed after initial enquiries Homelessness 15-Sep-2024
Summary: We will not investigate this complaint about the suitability of the complainant’s temporary accommodation. This is because there is insufficient evidence of fault by the Council and because the complainant can ask for a suitability review.
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London Borough of Hackney (24 005 970)
Statement Closed after initial enquiries Other 15-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her and her husband’s application to sponsor Ukrainian refugees at their home. This is because there is insufficient evidence of fault.
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London Borough of Brent (24 005 942)
Statement Upheld Other 15-Sep-2024
Summary: We will not investigate this complaint about Council delay managing an empty property. The Council has accepted its delays and offered a symbolic payment to acknowledge the impact. We are satisfied with the Council’s actions. It is unlikely an Ombudsman investigation would achieve anything further. The complainant wants to claim for damage to his property. The relevant insurers or a court would be better placed to decide liability for damage to property.