Decision search
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Surrey County Council (23 018 241)
Statement Upheld Special educational needs 12-Sep-2024
Summary: There was excessive delay by the Council in completing an annual review and amending a final Education, Health and Care Plan; in consulting specialist schools so it took two years to identify a place; and in replying to a request for a statutory reassessment. There was also a failure to complete agreed complaint actions. This caused unnecessary time, trouble, frustration, uncertainty and distress and delayed a right of appeal by over a year. The Council will apologise, make a symbolic payment and carry out service improvements. The complaint is upheld.
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Kent County Council (23 019 177)
Statement Upheld Other 12-Sep-2024
Summary: Mrs X complained on behalf of her son, Mr Y about the way the Council dealt with his day service. The Council failed to provide a day service for Mr Y and there was inadequate communication about this matter. This caused distress, uncertainty and frustration to Mrs X and Mr Y. The Council has already apologised for this and offered a payment, it will also take action to address the issue of the day service.
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North Yorkshire Council (23 019 375)
Statement Not upheld Planning applications 12-Sep-2024
Summary: Mr D complains the Council did not properly notify him about the installation of a mobile phone mast and did not consider the impact on his property. We found no fault.
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London Borough of Redbridge (23 020 054)
Statement Upheld Charging 12-Sep-2024
Summary: Mr X complains on behalf of Mrs Y that the Council has overcharged for her care. The Council is at fault because it did not review Mrs Y’s care needs or address Mr X’s concerns about excessive care provision early enough. Mrs Y was charged for unnecessary care provision. The Council should apologise, recalculate care charges, provide guidance to staff and review the Care Provider’s action plan to identify other learning.
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London Borough of Barnet (24 006 339)
Statement Closed after initial enquiries Child protection 12-Sep-2024
Summary: We will not investigate this complaint about the conduct of child protection action relating to the complainant’s family. This is because investigation would not achieve the outcomes he is seeking.
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Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of public health concerns caused by dogs. There is no evidence of fault.
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Sandwell Metropolitan Borough Council (24 006 503)
Statement Closed after initial enquiries Other 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his concerns about a school’s complaint handling. This is because the complaint flows from the internal management of a school, which we have no jurisdiction to consider. The law says we cannot consider complaints about the actions of councils in relation to matters that are outside our jurisdiction.
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Transport for London (24 006 505)
Statement Closed after initial enquiries Traffic management 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about Transport for London’s initial decision not to offer him a full discount on its congestion charge. The authority has reconsidered its decision, has now applied the discount, and apologised to Mr X. Accordingly, we are satisfied with the actions it has taken in response.
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Folkestone & Hythe District Council (24 006 519)
Statement Closed after initial enquiries Parking and other penalties 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his application for a season parking permit. There is not enough evidence of fault.
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Tunbridge Wells Girls Grammar School (24 007 357)
Statement Closed after initial enquiries School admissions 12-Sep-2024
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.