Decision search
Your search has 53968 results
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Wakefield City Council (24 017 550)
Statement Closed after initial enquiries Councillor conduct and standards 19-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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Essex County Council (24 017 830)
Statement Upheld Special educational needs 19-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Hertfordshire District Council (24 018 639)
Statement Closed after initial enquiries Homelessness 19-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless case. He says the Council did not provide him with adequate support. This is because there is insufficient evidence of fault.
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Royal Borough of Kingston upon Thames (24 018 911)
Statement Closed after initial enquiries Council tax 19-Feb-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Stoke-on-Trent City Council (24 019 083)
Statement Closed after initial enquiries Leisure and culture 19-Feb-2025
Summary: We will not investigate this complaint about the Council’s response to a complaint about structures on an allotment plot. There is no significant injustice.
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Birmingham City Council (24 019 192)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the Council breaching Ms X’s personal data by sharing it with a third party. This is because there is no worthwhile outcome achievable by us investigating.
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Herefordshire Council (24 019 517)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council employee as the complainant is not personally impacted to a degree that would warrant our further action.
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Walsall Metropolitan Borough Council (24 019 600)
Statement Closed after initial enquiries Council tax 19-Feb-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is no significant injustice caused by the alleged Council fault.
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Tameside Metropolitan Borough Council (24 000 621)
Report Upheld Special educational needs 19-Feb-2025
Summary: Mrs A complained the Council failed to complete reviews of her children’s Education, Health and Care (EHC) Plans within the statutory timescales. Mrs A says this has resulted in her children not receiving up-to-date provision to meet their educational and social care needs. Mrs A also complained the Council failed to complete EHC Plan reviews in the statutory timescales for over a thousand other children.
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Kent County Council (23 015 248)
Statement Upheld Special educational needs 18-Feb-2025
Summary: Mrs B complained that the Council in respect of her son C’s special educational needs, had failed to reassess C’s needs, to issue amended Education, Health and Care Plans following two annual reviews, to provide alternative education while he was out of school, to progress a personal budget request or respond to her complaints about the matter in a timely or accurate way. We found the Council was at fault in all these areas. C has missed out on education for a significant period of time and Mrs B had been caused distress, frustration and financial hardship. The Council has agreed to make payments to Mrs B and C and to provide an update on improvements to its SEND service.