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Essex County Council (24 005 983)
Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2024
Summary: We will not investigate this complaint about how the Council handled Mr X’s points about allegedly unlawful speed limit signage. The underlying points about the legality of the signs and whether Mr X was at fault are for the courts. It would therefore be a disproportionate use of our resources to investigate the Council’s dealings with Mr X on the matter.
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London Borough of Tower Hamlets (23 013 310)
Report Upheld Assessment and care plan 16-Sep-2024
Summary: Mr X, a person with disabilities and complex needs, complained about the Council’s response when he became homeless. The Council’s housing team delayed helping him when he was being evicted from private rented accommodation. It then provided him with unsuitable interim accommodation, and at times left him with no accommodation. The Council’s adult social care (ASC) team failed to ensure his care needs were fully recorded and did not work proactively with its housing team to ensure any housing provided would meet his assessed care needs. He did not receive any support for his care needs after the morning call on the day he was evicted and on another weekend when he had no accommodation. As a result of Council failings, Mr X was caused considerable stress and worry over many months before being evicted, had to sleep in his car for a weekend when the Council failed to provide housing, slept in his car for several weeks when it provided unsuitable accommodation and did not always receive his care package. Mr X said the lack of support with housing and his care needs adversely affected his mental and physical health, which meant he spent several weeks in hospital.
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London Borough of Tower Hamlets (23 012 189)
Report Upheld Homelessness 16-Sep-2024
Summary: Mr X, a person with disabilities and complex needs, complained about the Council’s response when he became homeless. The Council’s housing team delayed helping him when he was being evicted from private rented accommodation. It then provided him with unsuitable interim accommodation, and at times left him with no accommodation. The Council’s adult social care (ASC) team failed to ensure his care needs were fully recorded and did not work proactively with its housing team to ensure any housing provided would meet his assessed care needs. He did not receive any support for his care needs after the morning call on the day he was evicted and on another weekend when he had no accommodation. As a result of Council failings, Mr X was caused considerable stress and worry over many months before being evicted, had to sleep in his car for a weekend when the Council failed to provide housing, slept in his car for several weeks when it provided unsuitable accommodation and did not always receive his care package. Mr X said the lack of support with housing and his care needs adversely affected his mental and physical health, which meant he spent several weeks in hospital.
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Birmingham City Council (23 006 949)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s adult social care provision as there is not enough evidence of fault causing significant injustice.
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Kent County Council (23 009 298)
Statement Closed after initial enquiries Other 15-Sep-2024
Summary: We will not investigate Miss X’s complaint about inaccurate children services records. The Information Commissioner’s Office is better placed.
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Statement Upheld Special educational needs 15-Sep-2024
Summary: The Council failed to provide Mr B’s son, Y, with any education for over two years, and has failed to provide sufficient education since January 2024. It also failed to issue an amended Education, Health and Care Plan since it was decided changes were needed in February 2023. The Council has agreed to make payments to Mr B and Y and take action to improve its service.
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Kent County Council (23 015 355)
Statement Upheld Special educational needs 15-Sep-2024
Summary: Miss X complained about the Council’s failure to issue a draft amended Education, Health and Care Plan and related matters including lack of provision, poor communication and complaint handling. We found the Council to be at fault. To remedy the injustice to Miss X, the Council has agreed to apologise and make a payment to acknowledge her loss of provision, distress and frustration.
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Hertfordshire County Council (23 017 346)
Statement Upheld Special educational needs 15-Sep-2024
Summary: Mrs X complained the Council delayed completing reviews of her daughter’s Education, Health and Care Plan (EHC Plan) including a delay in the year she was transferring to secondary school causing frustration and uncertainty. The Council took over a year to issue the final EHC Plan and missed the statutory timescale in the transition year. A suitable remedy is agreed.
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Barnsley Metropolitan Borough Council (23 017 872)
Statement Upheld Other 15-Sep-2024
Summary: Ms X complained about the way the Council handled her statutory children’s complaint. She said delays had a significant impact on the family and caused distress. We find the Council at fault for delays in complaint handling, which caused injustice. We are satisfied the Council has remedied the injustice caused.
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Statement Upheld School transport 15-Sep-2024
Summary: The Council was at fault for failing to consider requests that Mrs X made for reasonable adjustments to her daughter’s school transport provision. It also mishandled her complaints. It has agreed to reconsider her requests and make a symbolic payment to recognise her injustice.