Decision search
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Essex County Council (25 003 431)
Statement Upheld Special educational needs 29-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Walsall Metropolitan Borough Council (24 016 323)
Statement Not upheld Alternative provision 28-Aug-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with alternative educational provision and support when they struggled with attending school. There was no fault by the Council.
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London Borough of Hackney (24 016 748)
Statement Upheld Homelessness 28-Aug-2025
Summary: Miss X complained the Council failed to deal with her repeated reports of mice issues and of disrepair in her temporary accommodation. We found the Council at fault for delays, with shortcomings in the action it took, and it did not keep suitability under review. This caused significant distress, uncertainty and frustration to Miss X. The Council has agreed to apologise, make a symbolic payment, carry out a suitability review, and to take action to prevent recurrence of fault.
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London Borough of Lambeth (24 017 709)
Statement Upheld Homelessness 28-Aug-2025
Summary: Ms C complained about the Council’s handling of her concerns about the suitability of her temporary accommodation and advice she received. She said this has impacted her and her family, and they remain in unsuitable accommodation. We found the Council at fault for failing to complete suitability reviews, share its decisions, and provide Ms C with her appeal rights. It remains at fault as Ms C’s family remains in the accommodation the Council has since agreed is unsuitable. The Council will apologise to Ms C and make payment to acknowledge the injustice its faults caused, and continues to cause, her family.
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Solihull Metropolitan Borough Council (24 018 114)
Statement Not upheld Alternative provision 28-Aug-2025
Summary: We have discontinued our investigation of this complaint, that the Council failed to ensure two children received consistent and suitable tuition. This is because we do not consider there is any evidence of significant fault by the Council, and we are satisfied the Council has proposed an appropriate way to address the provision that was missed.
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Royal Borough of Kensington & Chelsea (24 018 311)
Statement Upheld Homelessness 28-Aug-2025
Summary: Ms X complained the Council delayed dealing with Ms Y’s homeless application and it delayed offering Ms Y interim accommodation. We find the Council was at fault for its delays in dealing with Ms Y’s homeless application and its delays in offering her interim accommodation. These delays caused Ms Y frustration, distress and upset and she was deprived of suitable accommodation. The Council has agreed to make payments to Ms Y to reflect her injustice.
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Derbyshire County Council (24 018 393)
Statement Upheld Special educational needs 28-Aug-2025
Summary: Mrs X complained the Council delayed in completing the review of her daughter’s Education, Health and Care plan. Because of this delay, she reported that her daughter stopped receiving some speech and language therapy provision and further provision through an occupational therapist. She also confirmed the Council failed to provide a tutor. We find the Council at fault which caused Mrs X and her daughter injustice. We propose the Council should make payments and apologise to Mrs X and her daughter.
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Tameside Metropolitan Borough Council (24 018 898)
Statement Upheld Special educational needs 28-Aug-2025
Summary: There was fault by the Council, because it delayed completing an annual review of an education, health and care plan, did not consider whether its duty to arrange alternative educational provision applied while a child was not attending school, and did not ensure she received specialist provision she required during this time. The Council has agreed to apologise and offer a financial remedy to address the injustice these faults caused. It has also agreed to consider how best to ensure its staff understand the Council’s responsibilities to provide education for a child not attending the school.
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London Borough of Merton (24 000 449)
Statement Upheld Assessment and care plan 28-Aug-2025
Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.
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NHS South West London ICB (24 000 449a)
Statement Upheld Care and treatment 28-Aug-2025
Summary: We found fault by London Borough of Merton and NHS South West London Integrated Care Board as they failed to take appropriate action to promptly resolve disputes around Mrs Y’s care needs. This led to unnecessary delay, which in turn caused Mrs Y and her family avoidable distress and uncertainty. These organisations will apologise to Mrs Y and her family and pay them a financial remedy.