Decision search
Your search has 52967 results
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Portsmouth City Council (24 016 978)
Statement Upheld Charging 14-Jul-2025
Summary: Mrs X complained the Council failed to inform her when she became responsible for paying for her care. We find the Council at fault for failing to transfer her to the appropriate team for a financial assessment and for poor record keeping. This has caused avoidable uncertainty. The Council agreed to apologise to Mrs X and pay her its proposed financial remedy.
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London Borough of Richmond upon Thames (24 017 819)
Statement Not upheld Other 14-Jul-2025
Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.
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London Borough of Harrow (24 012 853)
Statement Not upheld Disabled children 14-Jul-2025
Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.
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Cheshire East Council (24 013 037)
Statement Closed after initial enquiries School transport 14-Jul-2025
Summary: We will not investigate this complaint about the refusal of free home-to school transport for Mrs X’s child. There is not enough evidence of fault in the way the school transport appeal panel reached its decision to warrant our further involvement. We cannot investigate the actions of a school.
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Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
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Royal Borough of Kensington & Chelsea (24 015 325)
Statement Closed after initial enquiries Homelessness 14-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application as it is late. We will not investigate the complaint about the suitability of Mr X’s accommodation as there is not enough evidence of fault to justify an investigation.
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New Forest District Council (25 000 449)
Statement Closed after initial enquiries Other 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s communication with him. This is because any injustice is not significant enough to justify further investigation.
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Eastleigh Borough Council (25 000 615)
Statement Upheld Council tax support 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing benefit and council tax reduction. This is because, at our invitation, the Council agreed to make a symbolic payment to Mrs X. We consider this to be a suitable remedy.
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Harlow District Council (25 000 752)
Statement Closed after initial enquiries Allocations 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of injustice to justify our investigation and the Council has since offered social housing.
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Knowsley Metropolitan Borough Council (25 000 852)
Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over noise nuisance from a barking dog. There is insufficient evidence of fault which would warrant an investigation.