Decision search
Your search has 52967 results
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Kent County Council (25 001 018)
Statement Closed after initial enquiries School admissions 14-Jul-2025
Summary: We will not investigate this complaint about the arrangements made for her daughter to sit the Kent Test for entry to grammar schools. An investigation would not achieve a different outcome.
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Hertfordshire County Council (25 001 097)
Statement Closed after initial enquiries Looked after children 14-Jul-2025
Summary: We will not investigate Ms M’s complaint about her dealings with the Council in connection with the care of her daughter because the Council has addressed all her complaints and there is nothing more we could add.
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Hampshire County Council (25 001 272)
Statement Closed after initial enquiries Disabled children 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to cease a care package for her child, Y. This is because the Council considered the complaint via the statutory children’s complaints process. There is insufficient evidence of fault and an investigation by the Ombudsman is unlikely to add anything further.
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Derby City Council (25 001 280)
Statement Closed after initial enquiries Special educational needs 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the delay finalising her son’s Education Health and Care plan or its content. This is because the Council has offered a suitable remedy for the delay and Miss X has appealed to a tribunal.
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Liverpool City Council (25 001 320)
Statement Closed after initial enquiries Child protection 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about a social worker’s conduct and the Council’s delay in handling his complaint. This is because further investigation would not add to the one carried out by the Council or achieve a different outcome.
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Manchester City Council (25 001 744)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2025
Summary: We will not investigate this complaint about the Council failing to change misleading road markings and signage outside the complainant’s property. This is because there is insufficient evidence of fault by the Council, and an investigation by the Ombudsman is unlikely to lead to a different outcome.
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Suffolk County Council (25 001 919)
Statement Closed after initial enquiries Special educational needs 14-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to name a school in his son’s Education Health and Care plan. This is because Mr X has appealed to a tribunal. There is no evidence of fault in how the Council made its decisions around Mr X’s son’s reduced timetable.
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Royal Borough of Kensington & Chelsea (25 002 023)
Statement Closed after initial enquiries Homelessness 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty. It is reasonable for Miss X to use her statutory right of appeal to the county court.
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London Borough of Lewisham (25 002 071)
Statement Upheld Cemeteries and crematoria 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to notify the complainant of the correct date for a funeral. This is because the Council will make a symbolic payment of £500.
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Essex County Council (25 002 093)
Statement Upheld Special educational needs 14-Jul-2025
Summary: We will not investigate this complaint about delays in the Education, Health and Care Plan process. The Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. This is an appropriate remedy and further investigation is unlikely to achieve anything more.