Decision search
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Warwickshire County Council (25 003 060)
Statement Upheld Residential care 28-Aug-2025
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because we are satisfied with the actions the care provider has taken in response to the complaint. It has accepted fault, apologised, and will learn lessons to improve service. It is unlikely an Ombudsman investigation would achieve anything further.
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Devon County Council (25 003 404)
Statement Closed after initial enquiries Special educational needs 28-Aug-2025
Summary: We cannot investigate this complaint about the review of an Education, Health, and Care Plan before transition to secondary school. Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability) and the issues she complained about were connected to the subject of this appeal.
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Eastleigh Borough Council (25 003 574)
Statement Closed after initial enquiries Allocations 28-Aug-2025
Summary: We will not investigate this complaint about the Council refusing Miss X’s application to join its housing register. This is mainly because there is not enough evidence of fault in the Council’s decision-making to justify investigating.
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Nottingham City Council (25 005 773)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s handling of her children’s case before 2023. The issues are closely related to court proceedings about care and contact arrangements for Miss X’s children. There are no good reasons to exercise discretion to investigate this late complaint now. The existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.
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Warrington Council (25 005 820)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s case. The issues raised are closely related to matters that have been the subject of court proceedings. The existence of court action creates a permanent and absolute legal bar preventing us from investigating the matter. We also cannot achieve the outcome Mrs X wants.
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London Borough of Camden (25 006 549)
Statement Closed after initial enquiries Councillor conduct and standards 28-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered the conduct of two councillors. This is because we are unlikely to find enough evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 009 680)
Statement Closed after initial enquiries Other 28-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by gravel carried by a Council vehicle. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Leicester City Council (23 015 268 fr)
Report Upheld Homelessness 28-Aug-2025
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.
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Gateshead Metropolitan Borough Council (23 006 504)
Statement Not upheld Residential care 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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NHS North East & North Cumbria Integrated Care Board (23 006 504a)
Statement Upheld Other 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.