Decision search
Your search has 52967 results
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London Borough of Brent (25 000 435)
Statement Upheld Allocations 15-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness application and the support provided when she was fleeing domestic abuse. This is because the Council has agreed to resolve the complaint by providing a proportionate remedy for the injustice caused to Ms X.
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Royal Borough of Greenwich (25 002 338)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s communication of a holocaust memorial day event because we are unlikely to achieve a worthwhile outcome.
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Leeds City Council (25 002 352)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate Ms X’s complaints about the Council’s involvement with her child, including the content of court reports. The law prevents us from investigating anything that could be reasonably raised in court proceedings.
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Surrey County Council (25 002 800)
Statement Closed after initial enquiries Traffic management 15-Jul-2025
Summary: We will not investigate this complaint that the Council has breached the Equality Act by not making a disabled parking bay enforceable. This is because there is insufficient evidence of fault by the Council.
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Hampshire County Council (25 007 067)
Statement Closed after initial enquiries Leisure and culture 15-Jul-2025
Summary: We will not investigate Mr B’s complaint about an incident at a Council library. This is because Mr B has not suffered a serious or significant injustice which would justify public money being spent on an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 022 877)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the outcome of the occupational therapy assessment affecting his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault to warrant investigation.
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Devon County Council (24 022 992)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her dropped kerb application. This is because there is not enough evidence of fault to justify an investigation.
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Milton Keynes Council (24 018 818)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about the Council’s delays during the Education, Health and Care needs assessment process for her daughter. We find the Council was at fault for failing to meet statutory deadlines during the assessment. This has caused Miss X frustration and uncertainty. The Council has agreed to our recommendations to apologise to Miss X and make a payment to her for the injustice caused.
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London Borough of Enfield (24 019 219)
Statement Not upheld Council tax 15-Jul-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of the reaggregation of council tax collection from houses in multiple occupation. This is because there is not enough evidence of fault by the Council to justify investigation.
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NHS Kent & Medway ICB (24 023 310a)
Statement Closed after initial enquiries Hospital acute services 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.