Decision search
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Lancashire County Council (24 020 546)
Statement Closed after initial enquiries Special educational needs 23-Apr-2025
Summary: We will not investigate this complaint that the Council failed to have appropriate oversight of the school the complainant’s son attended, and failed to complete a review of his Education Health and Care plan during his attendance. Her complaint about matters before 2024 is late and there are no grounds for the Ombudsman to consider it now. There is insufficient evidence of fault on the Council’s part in 2024 causing the complainant injustice to warrant investigation.
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Statement Closed after initial enquiries Child protection 23-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a safeguarding referral about his child. Further investigation by this office could not add to the response the Council has already provided.
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Nottinghamshire County Council (24 020 832)
Statement Closed after initial enquiries Child protection 23-Apr-2025
Summary: We will not investigate this complaint about a safeguarding assessment. This is because an investigation would not lead to a different outcome.
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Middlesbrough Borough Council (24 020 854)
Statement Closed after initial enquiries Other 23-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a complaint about the chair of a community council as there is insufficient evidence of fault by the Council, or of significant injustice having been caused to the complainant.
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Cheshire West & Chester Council (24 020 899)
Statement Closed after initial enquiries Other 23-Apr-2025
Summary: We will not investigate this complaint about budget management as any injustice arising from this impacts all or most of the people in the Council’s area and so is not within our remit.
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Essex County Council (24 021 202)
Statement Closed after initial enquiries Transport 23-Apr-2025
Summary: We will not investigate this complaint that the Council delayed processing the complainant’s application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Southwark (24 008 798)
Statement Not upheld Special educational needs 22-Apr-2025
Summary: We have discontinued our investigation into Miss X’s complaint that the Council did not secure the provision in her daughter’s Education, Health and Care Plan. The Council acknowledged its failure and offered a substantial remedy. Further investigation is unlikely to lead to a different outcome.
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Statement Upheld Enforcement 22-Apr-2025
Summary: Ms B complained about the Council’s failure to take effective enforcement action to prevent a breach of planning control on neighbouring land. We found the Council was at fault because it took too long to provide her with feedback and respond to her complaint, causing her frustration. To remedy this injustice, the Council has agreed to apologise to Ms B and remind staff of the need to comply with relevant timescales. We did not find fault with the Council’s enforcement decisions.
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London Borough of Hillingdon (24 009 792)
Statement Upheld Homelessness 22-Apr-2025
Summary: Miss X complained about how the Council handled her homelessness after she received an eviction notice in 2024. The Council was at fault. It failed to take steps to alleviate her risk of homelessness and delayed moving her to interim accommodation. This meant Miss X remained in a property at risk of eviction and homelessness for longer than necessary. The Council agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty this caused.
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Rugby Borough Council (24 010 394)
Statement Upheld Allocations 22-Apr-2025
Summary: Miss D says the Council has not been fair in the way it calculated her family’s income in its housing allocations assessment. Miss D’s partner is self-employed with a variable income. But in its calculation of their income, the Council made no allowances for holidays, sickness of other seasonal variations. We uphold the complaint. The Council has agreed to our recommendations of a remedy for the uncertainty this led to.