Decision search
Your search has 55054 results
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London Borough of Hounslow (25 005 540)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council has dealt with cleanliness issues in an area near her property, and how it dealt with her complaint. An investigation would not add to the Council’s investigation nor result in a different outcome. There is not enough evidence of fault to warrant an investigation. There is insufficient significant personal injustice caused to Miss X by the matters complained of to justify us investigating. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to refund the cost of Miss X’s parking permit. The Council’s terms and conditions clearly state annual parking permits are non-refundable under any circumstances. There is not enough evidence of fault in the Council’s handling to justify our involvement.
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London Borough of Lambeth (25 005 643)
Statement Upheld Council tax 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because the Council has already provided a suitable remedy.
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East Riding of Yorkshire Council (25 005 737)
Statement Closed after initial enquiries Enforcement 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against a neighbour’s structure which is in breach of planning regulations, and how it replied to his complaint and correspondence. There is not enough evidence of fault in the Council’s enforcement decision‑making process to warrant investigation. We do not investigate council complaint‑handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome he seeks.
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Birmingham City Council (25 005 752)
Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about A Penalty Charge Notice (PCN). The Council has accepted Mr X’s representations and transferred the liability to the hirer of the vehicle. As the issue has been resolved, further investigation would not achieve anything further.
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Birmingham City Council (25 006 413)
Statement Closed after initial enquiries Refuse and recycling 23-Sep-2025
Summary: We cannot investigate Miss X’s complaint about missed bin collections. The reason Miss X’s bin was not collected was because of industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.
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London Borough of Hammersmith & Fulham (25 006 609)
Statement Closed after initial enquiries Planning applications 23-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Leicestershire County Council (25 006 831)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council apologised and offered a suitable remedy and it is unlikely further investigation would achieve anything more for Mr X.
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Reading Borough Council (25 006 946)
Statement Closed after initial enquiries Child protection 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint until ongoing family court proceedings have concluded. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Essex County Council (25 004 469)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.