Decision search
Your search has 51938 results
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Three Rivers District Council (24 008 778)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about a Council tax exemption because there is a right of appeal to a Valuation Tribunal.
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Leicester City Council (24 009 212)
Statement Not upheld Assessment and care plan 18-Feb-2025
Summary: Mr X complained about flaws in the Council’s assessment process when it was assessing his care and support needs. He says the Council’s assessment form is too binary and oversimplifies complex and fluctuating needs. We do not find the Council was at fault.
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Portsmouth City Council (24 009 729)
Statement Upheld Charging 18-Feb-2025
Summary: Mrs X complains that the Council wrongly told her it would apply a mandatory property disregard and then wrongly refused a discretionary property disregard. The Council was at fault as it wrongly told Mrs X that it would award a mandatory property disregard. The Council was also at fault as it did not consider Mrs X’s application for a discretionary property disregard in accordance with the Care and Support statutory guidance. These faults caused distress and uncertainty to Mrs X which the Council has agreed to remedy by apologising and making a symbolic payment of £400 to her. The Council will also consider Mrs X’s application for a discretionary property disregard again.
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Reading Borough Council (24 011 097)
Statement Closed after initial enquiries Noise 18-Feb-2025
Summary: We will not investigate this complaint about the way the Council handled reports of noise nuisance allegedly caused by Mr X’s neighbour. This is because there is not enough evidence of fault.
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London Borough of Croydon (24 011 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s payments of housing benefit directly to a private landlord. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Greenwich (24 013 388)
Statement Closed after initial enquiries Allocations 18-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she did not meet the criteria for medical priority on its housing register. There is insufficient evidence of fault to justify our involvement.
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Warwickshire County Council (24 014 334)
Statement Closed after initial enquiries Transition from childrens services 18-Feb-2025
Summary: We will not investigate Mr & Mrs X’s complaint about the Council’s lack of care and support for Mr Y. This is because there is no sign of fault in the Council’s decision not to consider their complaint without Mr Y’s consent.
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Buckinghamshire Council (24 014 576)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We will not investigate Mr A’s complaint that a school discriminated against his family and that the Council did not provide appropriate support to meet his family’s needs. This is because we cannot look at what happens in schools and because there is not enough evidence of fault by the Council.
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Nottingham City Council (24 014 805)
Statement Closed after initial enquiries Direct payments 18-Feb-2025
Summary: We cannot investigate this complaint about adult social care provision. We have no powers to consider complaints where the complainant has started court action.
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Westmorland and Furness Council (24 014 980)
Statement Upheld Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s parking permit. This is because the Council has agreed to extend the permit for six months.