Decision search
Your search has 51938 results
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Birmingham City Council (24 019 192)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the Council breaching Ms X’s personal data by sharing it with a third party. This is because there is no worthwhile outcome achievable by us investigating.
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Herefordshire Council (24 019 517)
Statement Closed after initial enquiries Other 19-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council employee as the complainant is not personally impacted to a degree that would warrant our further action.
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Walsall Metropolitan Borough Council (24 019 600)
Statement Closed after initial enquiries Council tax 19-Feb-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal and there is no significant injustice caused by the alleged Council fault.
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Lincolnshire County Council (24 005 025)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained that the Council failed to secure the provision set out in her son’s education, health and care plan and, as a result, he was denied provision to which he was entitled. We found the Council was at fault. It has agreed to make a payment to Mrs X in recognition of the injustice caused.
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Solihull Metropolitan Borough Council (24 005 314)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained the Council failed to secure the provision in her son, Y’s Education, Health and Care (EHC) Plan from September 2023. The Council failed to secure some of the specialist provision in Y’s Plan between September and December 2023. The Council will apologise and make a payment for the specialist provision Y missed.
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Luton Borough Council (24 009 436)
Statement Closed after initial enquiries Homelessness 19-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and Mr X’s acceptance of an offer from a housing association outside the Council’s area. It was reasonable for him to ask for a review/appeal the Council’s homelessness decisions in 2024 and he did not do so.
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Buckinghamshire Council (24 001 013)
Statement Not upheld Other 19-Feb-2025
Summary: We found no fault on the complaint of Mr S and Ms T about the Council failing to follow procedures after receiving reports about a mobile home park. I am satisfied the Council acted on the reports of breaches of planning consent, for example, and investigated and considered the evidence before making its decisions on them.
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Sunderland City Council (24 002 134)
Statement Upheld Child protection 19-Feb-2025
Summary: Mr C complained about the Council’s involvement in a child protection investigation for his child and how it handled the children’s statutory complaint process. We found no evidence the Council’s investigation was so procedurally flawed that the conclusions it reached should be questioned. We therefore found no evidence of fault by the Council. It did cause a short delay in the statutory complaints process, but this did not cause Mr C a significant injustice.
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City of Bradford Metropolitan District Council (24 003 980)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to follow the annual review process, failing to keep proper records, issuing the final amended EHC plan before the draft amended EHC plan and failing to provide section F provision and transition support. This caused distress, frustration and uncertainty to Mrs X and Y. The Council will apologise and make a payment to recognise the personal injustice caused.
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Worcestershire County Council (24 005 022)
Statement Upheld Alternative provision 19-Feb-2025
Summary: There was fault by the Council. There was a months delay in finalising an EHC Plan, which the Council has apologised for, to remedy the injustice of distress to the family. The Council also failed to quickly respond to a request to increase the time in education for a child on a part-time timetable. The Council has agreed to apologise and make a symbolic payment to remedy the distress and injustice from the loss of full-time education.