Decision search
Your search has 51938 results
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London Borough of Islington (24 004 400)
Statement Upheld Residential care 20-Feb-2025
Summary: Ms X complained a care home commissioned by the Council failed to provide her relative Mr Y with adequate personal hygiene care or change his sheets. She also complained it failed to take appropriate action when Mr Y had bruising and a scratch. We upheld the complaint. Care was not person-centred or dignified and the care home did not maintain adequate records. This caused avoidable distress. The Council will make a symbolic payment, issue an apology and a written reminder to staff in the complaints team about the wording of the Council’s complaint policy.
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Hertfordshire County Council (24 004 447)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Mrs C complains about delays in her son’s D’s Education, Health and Care plan reviews and in alternative provision. The Council has accepted fault, and agreed to apologise, make symbolic payments, and service improvements.
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London Borough of Bromley (24 004 521)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council failed to provide a full-time suitable education for her son including the provision set out in his Education, Health and Care Plan. She also complained the Council failed to issue the final amended EHC Plan within the statutory timescales. The Council delayed in finalising the EHC Plan and has failed to evidence that it properly considered whether the education provided amounted to a full-time suitable education. The agreed remedy includes a payment for the lost educational provision.
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London Borough of Bexley (24 009 656)
Statement Closed after initial enquiries Allocations 20-Feb-2025
Summary: We will not look into Miss X’s complaint. This is because the complaint is more than a year old and there is not a good reason for it being late. We think we would not be able to know what went on in 2021. We think we would not be able to get what Miss X wants.
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Tameside Metropolitan Borough Council (24 000 621)
Report Upheld Special educational needs 19-Feb-2025
Summary: Mrs A complained the Council failed to complete reviews of her children’s Education, Health and Care (EHC) Plans within the statutory timescales. Mrs A says this has resulted in her children not receiving up-to-date provision to meet their educational and social care needs. Mrs A also complained the Council failed to complete EHC Plan reviews in the statutory timescales for over a thousand other children.
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Central Bedfordshire Council (23 012 830)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Ms X complains that the Council failed to deliver the provision outlined in Section F of her son Y’s EHC Plan, resulting in delays and unmet needs, including issues with Y’s personal budget. We have concluded our investigation having made a finding of fault. The Council acknowledges that it did not deliver the provision, caused delays, and failed to communicate effectively. It has provided a remedy to address the distress and inconvenience caused. We are satisfied that this remedy sufficiently addresses the injustice identified in this complaint. The Council has agreed to our recommendations.
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London Borough of Newham (23 017 385)
Statement Closed after initial enquiries Parking and other penalties 19-Feb-2025
Summary: We will not investigate this complaint about the Council issuing a penalty charge notice for an alledged parking contravention, or pounding the complainant’s vehicle. This is because the recipient of a notice, and whose vehicle has been pounded, has a right of appeal to a statutory tribunal. It would be reasonable for the complainant to exercise that right of appeal and as such, we have no jurisdiction to investigate this complaint.
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North Northamptonshire Council (23 018 253)
Statement Closed after initial enquiries Antisocial behaviour 19-Feb-2025
Summary: We will not investigate this complaint about the application process and outcome of a high hedge complaint. There is nothing more we could achieve by investigating and the complainant has the right to appeal against the outcome to the Planning Inspectorate.
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Isle of Wight Council (24 014 316)
Statement Closed after initial enquiries Assessment and care plan 19-Feb-2025
Summary: We will not investigate this complaint about the outcome of an adult social care assessment. There is not enough evidence of fault to justify our involvement.
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Statement Upheld Residential care 19-Feb-2025
Summary: We will not investigate this complaint about quality of the care provided to his mother during her stay at a care home. This is because the care provider has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.