Decision search
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Northumberland County Council (24 003 730)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: we will not investigate Mr F’s complaint about Children’s Services because the Council has offered a remedy for the delay in its response and appointed an independent investigator so it can respond at the second stage of the statutory children’s complaints process.
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London Borough of Haringey (24 010 749)
Statement Upheld Homelessness 28-Sep-2025
Summary: Miss X complains the Council did not deal with her housing properly, causing distress. The Council is at fault because it delayed moving her from unsuitable accommodation and delayed completing a suitability review. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £1,750.
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West Northamptonshire Council (24 011 388)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complained the Council failed to deliver appropriate education and specialist services to her daughter, Y, and did not review her Education, Health and Care Plan in statutory timeframes. We found the Council at fault for a lack of appropriate provision and not reviewing Y’s plan within the correct timeframe. This caused Mrs X avoidable distress and meant her daughter did not receive education she was due. To remedy this injustice, the Council has agreed to apologise to Mrs X and Y and make a payment to Mrs X.
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Hart District Council (25 012 010)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding flags placed on his local high street. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Statement Closed after initial enquiries Private housing 28-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council refused to take enforcement action against his landlord. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.
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Devon County Council (25 007 657)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue him a Residents Parking Permit. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
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Torridge District Council (25 008 160)
Statement Closed after initial enquiries Enforcement 28-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Hampshire County Council (25 008 246)
Statement Closed after initial enquiries School admissions 28-Sep-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Kirklees Metropolitan Borough Council (25 009 839)
Statement Closed after initial enquiries Trees 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.