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  • Kirklees Metropolitan Borough Council (24 017 430)

    Statement Closed after initial enquiries Antisocial behaviour 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint the Council failed to investigate his reports of nuisance caused by the smell of drug use by his neighbour. This is because there is insufficient evidence of fault.

  • London Borough of Barnet (24 017 521)

    Statement Upheld Noise 27-Mar-2025

    Summary: We will not investigate this complaint about the Council’s failure to act on reports of noise nuisance. We are satisfied with the Council’s proposed actions on the matter. Also, we will not investigate a complaint about a failure to disclose personal data. It is reasonable to expect the complainant to contact the Information Commissioner’s Office on this point.

  • Luton Borough Council (24 017 563)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Mar-2025

    Summary: We will not investigate this complaint about benefit and housing application matters. Some parts of the complaint are late without good enough reason to investigate them now. Mr X could reasonably have appealed some points to the relevant tribunal. Where Mr X did appeal to the tribunal, we have no power to consider the matter. There is not enough evidence of any outstanding tribunal appeal.

  • North West Leicestershire District Council (24 017 596)

    Statement Closed after initial enquiries Antisocial behaviour 27-Mar-2025

    Summary: We will not investigate this complaint about how the Council handled Ms X’s reports of anti-social behaviour. This is because there is not enough evidence of fault by the Council, and investigation would not lead to a different outcome.

  • Cannock Chase District Council (24 017 622)

    Statement Closed after initial enquiries Allocations 27-Mar-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

  • South Holland District Council (24 017 640)

    Statement Closed after initial enquiries Other 27-Mar-2025

    Summary: We will not investigate this complaint about the Council's handling of a business rates account as it is unlikely we will find fault, or fault causing a significant injustice, by the Council.

  • Liverpool City Council (24 017 660)

    Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his request for additional parking restrictions. There is insufficient evidence of fault and it is unlikely an investigation would achieve anything more.

  • Wiltshire Council (24 017 749)

    Statement Closed after initial enquiries Planning applications 27-Mar-2025

    Summary: We will not investigate this complaint about the way the Council processed a planning application. We have already considered this complaint and issued our decision. We will not reinvestigate this matter. The complainant also raises concerns about the way the Council dealt with their complaint. We consider it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.

  • Swindon Borough Council (24 020 048)

    Statement Closed after initial enquiries Looked after children 27-Mar-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters related to her children’s care since 2010. Miss X’s complaint is late with no good reason to exercise discretion.

  • Mid Devon District Council (24 020 088)

    Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025

    Summary: We will not investigate this complaint about a bulky waste collection because there is insufficient evidence of fault by the Council.

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