Decision search
Your search has 52042 results
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London Borough of Lewisham (24 009 406)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Ms X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed issuing a draft amended EHC Plan following an annual review meeting and failed to issue a final amended EHC Plan. The Council has already apologised. The Council has agreed it will pay Ms X £200 to acknowledge the distress and frustration it caused her.
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Milton Keynes Council (24 009 578)
Statement Upheld Traffic management 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of new parking restrictions on his road. This is because the injustice is not significant enough to warrant investigation, and the Council has offered a suitable remedy.
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Dartford Borough Council (24 010 841)
Statement Not upheld Homelessness 27-Mar-2025
Summary: Ms X complained the Council prevented a move to a neighbouring council and refused her application to move properties despite her being homeless following issues with her current property. We did not find fault with the Council’s consideration of Ms X’s homelessness application.
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Halton Borough Council (24 011 076)
Statement Upheld Homelessness 27-Mar-2025
Summary: The Ombudsman finds fault with the Council for failing to follow the correct legislation to close homelessness applications for nine applicants. The Council has agreed to provide financial remedies to those caused injustice and carry out service improvements.
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Plymouth City Council (24 011 153)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council had not completed the annual review process of her child’s (Y) Education, Health and Care Plan. Mrs X also complained about the Council’s poor communication with her and how it dealt with her complaint. The Council was at fault in how it dealt with Y’s annual review process, Mrs X’s complaint and its poor communication with her. This caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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Derbyshire County Council (24 011 247)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Ms X complained the Council delayed reviewing her child, Y’s, Education, Health and Care Plan at a school transition point, and that the delay meant that Y missed out on a place at the family’s preferred school. We found fault causing injustice. The Council has apologised to Ms X but should agree to make a payment to her to remedy the injustice caused.
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Devon County Council (24 011 961)
Statement Closed after initial enquiries Child protection 27-Mar-2025
Summary: We will not investigate Mrs X’s complaint about a social worker’s actions in relation to family court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being, or have been, considered in court. We have no discretion to do so. The data matters Mrs X raises are best considered by the Information Commissioner’s Office.
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West Sussex County Council (24 012 207)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Miss X complained about the Council’s actions in relation to her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It delayed issuing a draft amended and final amended EHC Plan following an annual review meeting. As a result, Y missed out on some specialist educational provision. It also caused Miss X frustration and uncertainty. The Council has already apologised to Miss X. The Council will also pay Miss X a symbolic payment of £250 to recognise the injustice caused.
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London Borough of Bromley (24 012 264)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to complete annual reviews and amend her child Y’s Education, Health and Care (EHC) Plan. She also complained it failed to deliver hydrotherapy provision. The Council was at fault. It failed to amend Y’s EHC Plan after an annual review in early 2024 which mean Y has an outdated Plan. The Council agreed to make a payment to acknowledge the distress caused to Mrs X and the delayed appeal rights and amend Y’s Plan without further delay. The hydrotherapy provision is provided by the Local Integrated Care Board and therefore falls outside of our jurisdiction.
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Royal Borough of Kingston upon Thames (24 012 361)
Statement Upheld Enforcement 27-Mar-2025
Summary: Mr D complained the Council delayed progressing his report of a planning control breach. Based on current evidence I have found fault by the Council because it has failed to progress the case for over 12 months, this has left Mr D unsure about how his case has been handled or whether any action will be taken by the Council. The Council will now review Mr D’s case.