Decision search
Your search has 52604 results
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South Hams District Council (24 015 923)
Statement Closed after initial enquiries Refuse and recycling 17-Feb-2025
Summary: We will not investigate this complaint about discourtesy by the Council’s waste collection service. There is insufficient evidence of any significant injustice which would warrant an investigation.
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Essex County Council (24 015 977)
Statement Closed after initial enquiries Antisocial behaviour 17-Feb-2025
Summary: We will not investigate this complaint about a criminal incident involving a resident of a semi-independent accommodation facility for care leavers. The matter is subject to a criminal investigation by the Police. Mr X would have to seek a remedy by way of legal action if he believes the Council is in some way liable for the matter.
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Swindon Borough Council (24 016 452)
Statement Closed after initial enquiries Council tax 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s administration of Miss X’s council tax account as part it is made late to us and there are not good reasons to investigate now. We will not investigate the second part of Miss X’s complaint as this has not yet been made to the Council.
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Birmingham City Council (24 016 472)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about councillor conduct. There is insufficient evidence of fault to warrant an investigation.
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Leicestershire County Council (24 016 779)
Statement Closed after initial enquiries Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about the school named in an Education, Health and Care Plan. This is because it was reasonable for Mrs X to use her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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North Somerset Council (24 017 017)
Statement Closed after initial enquiries Council tax 17-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s advice and handling of a council tax reduction. If Ms X disagrees with the Council’s decision not to award a council tax reduction, she can appeal to the Valuation Tribunal.
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Lancashire County Council (24 017 039)
Statement Closed after initial enquiries School exclusions 17-Feb-2025
Summary: We will not investigate this complaint that the council failed to provide suitable full-time education for Miss X’s child who was permanently excluded from school and the contents of their Education Health and Care Plan. This is because there is insufficient evidence of fault by the Council and because it is reasonable for Miss X to use her right of appeal to a tribunal.
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Kingston Upon Hull City Council (24 009 676)
Statement Upheld Child protection 17-Feb-2025
Summary: Miss X complained the Council failed to act on her complaint, under the statutory children’s complaints procedure, into its handling of child protection proceedings involving her children. The Council is at fault for its consideration of parts of Miss X’s complaint and has failed to properly remedy the impact of its failings on Miss X. The Council has agreed to apologise, make a payment to Miss X and develop a specific action plan for its approach to victims of domestic abuse.
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London Borough of Lewisham (24 009 746)
Statement Upheld Domiciliary care 17-Feb-2025
Summary: We completed our investigation. The Council was at fault for failing to provide X with personal care at home, following their discharge from hospital. X suffered avoidable distress for one month. The Council will apologise to X, make a symbolic payment to them and review its procedures.
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Cambridgeshire County Council (24 010 059)
Statement Upheld Charging 17-Feb-2025
Summary: We upheld Ms X’s complaint about disability expenses for heating because the Council did not properly consider this by asking Ms X for additional evidence of expenditure. The Council will apologise and review the financial assessment. We did not uphold Ms X’s complaint that the Council refused to cover the full cost of live-in care. This is because the Council is entitled under case law and paragraph 10.27 of Care and Support Statutory Guidance to have regard to its finances.