Decision search
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West Northamptonshire Council (24 007 298)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Miss X complained the Council failed to provide full-time education for her child since November 2023. Miss X also complained the Council failed to meet deadlines for her child’s Education, Health and Care Plan and about the poor handling of her complaint. We found fault with the Council failing to provide suitable education for Miss X’s child from 9 May 2024 to 6 October 2024. The Council agreed to pay Miss X £1,225 for this missed education and provide training to its staff about how to assess and address a lack of education for a child not in school. The Council has already apologised to Miss X and paid her £300 for the stress caused through its communication with her and delays in the Education, Health and Care Plan process. We consider this a suitable remedy.
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London Borough of Croydon (24 017 190)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We cannot investigate this complaint about delays in a coronial process. Nor can we investigate a lack of response to Ms X by coroner’s officers in those prceedings. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Rutland County Council (24 017 302)
Statement Closed after initial enquiries Planning applications 14-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault by the Council. It is not yet possible to determine if the complainant has suffered significant injustice because of any fault with how the Council dealt with the retrospective planning application.
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Eastbourne Borough Council (24 018 081)
Statement Closed after initial enquiries Leisure and culture 14-Feb-2025
Summary: We cannot investigate Mr and Mrs X’s complaint about the Council’s decision-making in relation to the partial closure of a leisure facility. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.
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Essex County Council (24 020 064)
Statement Closed after initial enquiries Highway repair and maintenance 14-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council has failed to revisit a complaint he made in 2023. This is because there is insufficient evidence of fault by the Council.
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Nottinghamshire County Council (24 020 211)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We will not investigate this complaint about information held by the Council. This is because the Information Commissioner’s Office is best placed to deal with the complaint.
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Stoke-on-Trent City Council (23 012 532)
Statement Upheld Other 14-Feb-2025
Summary: Miss X complained about the Council’s failure to act when she made several safeguarding complaints regarding the care her son received. We found the Council was at fault for not updating Miss X with its decision. This caused her significant distress. To address this injustice caused by fault, the Council has agreed to make several recommendations to address this injustice caused by fault.
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Stoke-on-Trent City Council (24 006 544)
Statement Upheld School transport 14-Feb-2025
Summary: We found fault with the Council’s initial decision to end Mrs D’s daughters’ Personal Travel Budget for home to school transport and to provide them with shared transport instead. It failed to show discussions it claimed it had with her about it. There is no injustice which needs remedying.
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Surrey County Council (24 014 038)
Statement Upheld Special educational needs 14-Feb-2025
Summary: We have upheld this complaint about the assessment of a child’s educational needs and delayed payments to tuition providers. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Sanctuary Care Limited (24 014 734)
Statement Upheld Residential care 14-Feb-2025
Summary: We will not investigate this complaint about the Care Provider’s actions when Mr Y fell in the care home. The Care Provider has agreed to take early action to remedy the remaining injustice we would likely find if we investigated the matter. It will pay Mrs X £500 to recognise the family’s distress and uncertainty, and it will issue a staff reminder about record-keeping. It is therefore not proportionate for us to investigate the matter further.