Decision search
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Manchester City Council (24 015 406)
Statement Closed after initial enquiries School transport 20-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide free school transport for her child. This is because there is not enough evidence of fault to justify investigating.
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Stockport Metropolitan Borough Council (24 015 574)
Statement Closed after initial enquiries Noise 20-Feb-2025
Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of noise nuisance. There is not enough evidence of fault in the Council’s actions.
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Rochdale Metropolitan Borough Council (24 015 595)
Statement Closed after initial enquiries Disabled facilities grants 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council damaged his property during building works to adapt it to meet his disabilities. This is because the courts are better placed to investigate any liability claims.
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Peterborough City Council (24 015 714)
Statement Closed after initial enquiries Child protection 20-Feb-2025
Summary: We will not investigate this complaint about a child protection enquiry because investigation would not achieve the outcome the complainant is seeking, and there is another body better placed than the Ombudsman to consider the matter.
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London Borough of Bexley (24 009 656)
Statement Closed after initial enquiries Allocations 20-Feb-2025
Summary: We will not look into Miss X’s complaint. This is because the complaint is more than a year old and there is not a good reason for it being late. We think we would not be able to know what went on in 2021. We think we would not be able to get what Miss X wants.
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London Borough of Haringey (24 005 438)
Statement Upheld Allocations 20-Feb-2025
Summary: Mr X complained the Council did not complete a review of its decision on his housing allocations banding, which he requested in August 2023. The Council was at fault. It will complete the review and tell Mr X of the outcome, and pay him £300 to recognise the frustration and uncertainty he has been caused by the 15-month delay.
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Statement Upheld Other 20-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the support the Council provided to her children. The Council has upheld her complaint and provided a suitable remedy. Further investigation would not lead to a different outcome.
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Suffolk County Council (24 006 127)
Statement Upheld Special educational needs 20-Feb-2025
Summary: There was fault by the Council. The Council delayed issuing a final Education, Health and Care Plan after two annual reviews. An apology and symbolic payment remedies the injustice to the family, who had no right of appeal during the period of delay and will never know if changes to the provision in the plan might have been made.
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Surrey Heath Borough Council (24 006 878)
Statement Upheld Allocations 20-Feb-2025
Summary: There was fault by the Council, because it did not properly explain its decision to keep the complainant in the lowest priority band of the housing register, despite it appearing he should qualify for a higher band. There is no evidence this had any substantive impact on the complainant’s position, but caused some frustration, for which the Council has agreed to apologise. There is no evidence of fault in the other aspects of this complaint, which concern general delays in rehousing the complainant, officer professionalism and the Council’s level of contact with him.
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London Borough of Hammersmith & Fulham (24 007 107)
Statement Closed after initial enquiries Homelessness 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate action when he informed it he was homeless. There is not enough evidence of fault to justify an investigation.