Decision search
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City of York Council (24 015 547)
Statement Closed after initial enquiries Traffic management 21-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to conduct an Environmental Impact Assessment before installing speed bumps in the road where the complainant lives. There is insufficient evidence of fault in the Council’s actions.
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Birmingham City Council (24 015 660)
Statement Closed after initial enquiries Charging 21-Feb-2025
Summary: We will not investigate Mr X’s complaint the Council has incorrectly reduced the disability related expenses allowed in his brother’s financial assessment. This is because there is insufficient evidence of fault.
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London Borough of Croydon (23 020 786)
Report Upheld Assessment and care plan 21-Feb-2025
Summary: Miss X complained about the Council’s decision to withdraw funding for nighttime care. She said the Council’s decision to remove the care meant she did not have suitable support and could not afford the care and tax obligations as an employer of a personal assistant. Miss X said this impacted her independence, health and finances. There was fault in the way the Council did not meet Miss X’s needs and did not manage the direct payment suitably. Miss X’s needs were not met.
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Sandwell Metropolitan Borough Council (24 006 677)
Statement Upheld Allocations 21-Feb-2025
Summary: Miss X complained the Council has incorrectly assessed her priority on the housing register and failed to properly consider the extent of their overcrowding and how many bedrooms her family is short of their assessed need. The Council’s failure to have proper regard to the statutory overcrowding standards in this instance is fault. As is the significant delay in responding to Miss X’s complaint. These faults have caused an injustice. The Council has agreed to apologise to Miss X, make her a payment and re-assess her request for increased priority. It has also agreed to make service improvements.
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Devon County Council (24 007 318)
Statement Upheld Disabled children 21-Feb-2025
Summary: Mr X complained about the Council’s handling of his son, Y’s care. He also complained about delays in complaint handling. Mr X said this distressed him and Y did not receive the respite care specified in his Education, Health and Care Plan. The Council was at fault. It delayed completing the complaint process and Y missed respite provision. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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London Borough of Sutton (24 008 763)
Statement Upheld School transport 21-Feb-2025
Summary: The complainant complains that an appeal against a transport to school decision did not consider the issues she raised about why her son’s nearest school was not appropriate. Nor did it explain its reasoning to refuse her application. We uphold the complaint. The Council has agreed to our made recommendations.
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London Borough of Hounslow (24 009 301)
Statement Upheld Homelessness 21-Feb-2025
Summary: Mr X complained about the Council’s failure to provide him with interim accommodation. We find the Council was at fault for its failure to offer Mr X interim accommodation while it was making enquiries as to whether he was in priority need. This means Mr X was deprived of accommodation he was entitled to. The Council has agreed to our recommendations to apologise to Mr X and pay him £300 to reflect the time he was sofa surfing.
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City of Bradford Metropolitan District Council (24 009 886)
Statement Closed after initial enquiries Assessment and care plan 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
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Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)
Statement Closed after initial enquiries Hospital acute services 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
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West Northamptonshire Council (24 012 168)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We will not investigate this complaint about how the Council has dealt with the annual review or Mrs X’s son’s Education Health and Care Plan. This is because any fault has not caused a significant injustice and because she has used her right of appeal to the SEND Tribunal.