Decision search
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Statement Closed after initial enquiries Allocations 22-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cheshire East Council (24 016 404)
Statement Closed after initial enquiries Disabled children 22-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council officer in carrying out an assessment of the complainant’s son’s needs. This is because investigation would achieve nothing significant.
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Kent County Council (24 016 626)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault during the process of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). By law, we cannot consider a council’s actions during an appeal.
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London Borough of Lewisham (24 000 721)
Statement Not upheld Other 21-Feb-2025
Summary: Mr K complains the Council failed to respond properly to his complaints about a street refuse collection point. He says this caused pests and fly tipping. There is no fault by the Council.
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Coventry City Council (24 004 090)
Statement Upheld Other 21-Feb-2025
Summary: Ms X complained about failings by the Council’s Adult Social Care service to support both her and her adult son, Mr Y. We found the Council at fault for failing to follow-up on respite care, and for failing to properly consider what support it could offer when Mr Y’s behaviour escalated. The Council agreed to provide a symbolic financial remedy for the distress this caused. The Council was also at fault over the advice it gave on emergency accommodation, but this did not cause significant injustice.
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Bristol City Council (24 004 120)
Statement Upheld Special educational needs 21-Feb-2025
Summary: Ms X complains the Council failed to finalise her child’s education, health and care plan within statutory timeframes. This is fault and the delay resulted in Ms X’s child receiving the provision to meet her needs eight months later than she should have. The Council has agreed to remedy this injustice by apologising to Ms X and making a payment to her to acknowledge the loss of provision and the avoidable distress caused by the fault.
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Southampton City Council (24 014 955)
Statement Closed after initial enquiries Safeguarding 21-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of safeguarding concerns relating to her mother, Mrs Y. This is because there is insufficient evidence of fault to justify our involvement.
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Bury Metropolitan Borough Council (24 015 063)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. This is because these matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.
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Westminster City Council (24 015 144)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to award her a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
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Wigan Metropolitan Borough Council (24 015 154)
Statement Upheld Alternative provision 21-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s remedy offer to recognise her child’s missed education is insufficient. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.