Decision search
Your search has 52604 results
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Derbyshire Fire & Rescue Service (24 017 694)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Fire Service’s response to her report of fumes in her property. There is not enough evidence of fault to justify investigating.
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Kingston Upon Hull City Council (24 018 624)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about how the Council communicated with Mr X. This is because any injustice caused to him is not significant enough to warrant investigation. Also, he Information Commissioner is better placed to consider Mr X’s complaint about a Freedom of Information request.
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Hartlepool Borough Council (24 018 746)
Statement Upheld Leisure and culture 24-Feb-2025
Summary: We will not investigate this complaint about a Council Officer’s conduct. Further investigation would not lead to a different outcome.
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Fareham Borough Council (24 019 033)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about noise and other nuisance, caused by aircraft near to Mrs X’s home. There is another body that is better placed to consider her complaint, and we cannot achieve the outcome she is seeking.
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Worcestershire County Council (24 019 458)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Hertfordshire County Council (23 019 105)
Statement Upheld Special educational needs 24-Feb-2025
Summary: The Council was at fault for failing to deliver Ms X’s son’s special educational needs support, and for failing to review his direct payments when Ms X asked it to. It has already arranged the support and, without our involvement, offered some suitable remedies for the injustice Ms X and her son suffered. It has now also agreed to make an additional symbolic payment to Ms X to recognise the injustice which may have been caused from its failure to review her son’s direct payments.
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King's Lynn & West Norfolk Council (24 000 985)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to replace a fence which it says is not its responsibility. We cannot determine the ownership of property boundaries. Only the courts can decide such matters.
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Transport for London (24 015 912)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Authority ending a bus journey early without providing a refund or a free replacement ticket to extend the journey. We cannot determine claims about breaches of contractual conditions. Only the courts can do this.
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Royal Borough of Windsor and Maidenhead Council (24 015 842)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault in the course of amending the complainant’s child’s Education Health and Care plan and in responding to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Slough Borough Council (24 016 127)
Statement Closed after initial enquiries Council tax 22-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about council tax arrears recovery. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.