North Yorkshire Council (25 003 495)

Statement Not upheld Other 20-Jan-2026

Summary: The Council was duty bound to make a safeguarding referral when it had concerns for Mrs X’s child, Y, and investigate the referral in line with its safeguarding processes. The Council was not at fault.

Plymouth City Council (25 011 532)

Statement Closed after initial enquiries Other 20-Jan-2026

Summary: We will not investigate Mrs X’s complaint about child protection. The complaint is late and there is no good reason to exercise discretion to investigate it now.

London Borough of Croydon (25 017 424)

Statement Upheld Other 20-Jan-2026

Summary: We have upheld Ms X’s complaint because the Council delayed considering her complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.

West Northamptonshire Council (25 009 818)

Statement Closed after initial enquiries Other 19-Jan-2026

Summary: We cannot investigate Mr X’s complaint about children’s services’ actions. The law prevents us from investigating complaints that have been part of court proceedings. Nor will we investigate the other parts of Mr X’s complaint relating to how the Council considered his complaint. Part of the issues he raises here are now late and it would have been reasonable for Mr X to ask the Council for a review of the complaint investigation. Additionally, we cannot achieve the outcome he seeks.

Suffolk County Council (25 004 368)

Statement Upheld Other 15-Jan-2026

Summary: Mr X complained about delay in processing his complaint under the statutory children’s complaints procedure. We found the Council to be at fault that caused Mr X distress, time and trouble. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mr X.

Thurrock Council (25 019 211)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We cannot investigate Miss X’s complaint about how the Council handled her case when her children were taken away from her. The issues raised relate to what happened in court.

Hertfordshire County Council (25 002 168)

Statement Upheld Other 13-Jan-2026

Summary: Mr X complained about the way the Council dealt with his son, Y’s care. The Council was at fault for incorrectly making an early referral and giving Mr X confusing information about panel attendees. This caused Mr X frustration. The Council has agreed to arrange a stage three panel to remedy this.

Southend-on-Sea City Council (25 019 845)

Statement Upheld Other 12-Jan-2026

Summary: We uphold this complaint about delay on the Council’s part in completing the statutory procedure for complaints about children’s services matters. It has now offered Mrs X two alternative dates in the near future for a Stage 3 panel to complete the procedure.

London Borough of Wandsworth (25 010 775)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We cannot investigate X’s complaint about a school’s actions or the Council’s investigation into the school’s complaint response. It is reasonable to expect X to have complained to us earlier about a Council safeguarding investigation in December 2023.

Norfolk County Council (25 018 820)

Statement Upheld Other 09-Jan-2026

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.