Southampton City Council (20 011 311)
Statement Upheld Other 06-Oct-2021
Summary: Mrs X complained about how the Council supported her and her three children. She said it did not complete assessments of their needs and it failed to rehouse the family after it learnt her house was unsafe. We find the Council was at fault for delays in completing its child in need assessments and holding reviews, however that did not cause Mrs X an injustice. The Council was not at fault in how it made her housing decision. The Council has agreed to remind staff to hold child in need reviews in the timescales specified in the assessment.
Stoke-on-Trent City Council (21 000 968)
Statement Upheld Other 28-Sep-2021
Summary: Mrs X complains about the Council's support for Ms Y's children and about a delay in considering her complaint. The Council is at fault as it delayed in completing the stage 2 investigation into Ms Y's complaint and wrongly refused to accept Mrs X's request for a stage 3 review. The faults by the Council caused distress and uncertainty to Ms Y and caused uncertainty and avoidable time and trouble to Mrs X. The Council has agreed to remedy this injustice by making payments to Mrs X and Ms Y to acknowledge the uncertainty and avoidable time and trouble caused.
London Borough of Redbridge (21 002 897)
Statement Upheld Other 19-Sep-2021
Summary: We upheld Miss X's complaint because the Council did not properly consider whether it should investigate her late complaint. The Council agreed to reconsider whether it will investigate her complaint and provide Miss X with an explanation for its decision.
West Sussex County Council (20 006 357)
Statement Upheld Other 14-Sep-2021
Summary: Mr X complained the Council failed to arrange therapeutic support for the three children he cares for and did not offer a sufficient financial remedy for its failure. In addition, he said there were delays in how the Council dealt with his complaint. We found the Council was at fault for delaying the application for the Adoption Support Fund. The Council agreed to pay £500 each to all the children and to Mr X. We consider this is a suitable remedy.
London Borough of Croydon (19 021 235)
Statement Upheld Other 02-Sep-2021
Summary: Ms X complained on behalf of herself and her son, Mr Y, about the way the Council handled safeguarding for Mr Y. The Council accepted fault but failed to adequately remedy the injustice it caused. The Council has agreed to implement actions to remedy the injustice. If the Council fails to implement the agreed actions, it will convene an independent review panel, as per stage 3 of the children's statutory complaint procedure, to look at the outstanding matters.
Leeds City Council (20 007 060)
Statement Upheld Other 26-Aug-2021
Summary: We do not find fault in the Council's investigation of Miss Y's complaint about child protection proceedings for her children, C and D. We do not uphold the points of complaint which Miss Y continues to dispute because they have been subject to a thorough and independent investigation. While the Council has already implemented most of the agreed outcomes, we find the Council should take the lead on one outstanding point. We also consider the existing remedy does not go far enough in providing redress for the personal injustice experienced by Miss Y and her family and the Council has agreed to pay £500 in recognition of this.
Hampshire County Council (21 004 346)
Statement Upheld Other 26-Aug-2021
Summary: The Council is at fault for delaying considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to start its stage two investigation within two months and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.
Sunderland City Council (20 007 406)
Statement Upheld Other 23-Aug-2021
Summary: Mrs X complained the Council failed to offer an appropriate remedy after it upheld her complaint that it left her child without care and support for over three years. The Council is at fault. The Council upheld Mrs X's complaint but the remedy offered does not reflect the level of injustice caused to Y. The Council has agreed to pay Mrs X £18,200 in recognition of the 3.5 years lost care provision, to be used for Y's benefit. It will also pay Mrs X £1100 to recognise the distress caused to her and the time and trouble taken bringing her complaint.
Peterborough City Council (21 005 813)
Statement Upheld Other 23-Aug-2021
Summary: The Council is at fault for delaying considering complaints at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.
Cheshire East Council (20 012 812)
Statement Upheld Other 20-Aug-2021
Summary: Mr X complains about the treatment he received from children's services and the Council's decision to remove his child from his care. There was some fault by the Council which caused injustice to Mr X, however the Council has apologised and put in place the recommendations from the children's social care statutory complaints procedure which is a suitable remedy.