Cheshire West & Chester Council (24 020 388)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We will not investigate this complaint that the Council’s social worker acted with bias against the complainant, produced an inaccurate assessment and supported his child’s mother in denying him his parental rights. Investigation would achieve nothing significant and our intervention is not therefore warranted.

North East Lincolnshire Council (25 009 148)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We will not investigate Miss X’s complaint about an alleged data breach by the Council. This is because this is a complaint about data matters which are best considered and decided by the Information Commissioner's Office.

London Borough of Tower Hamlets (25 005 333)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: Mrs X complained about the Council’s failure to complete a robust statutory complaint investigation, including the failure to secure advocacy, complete a carer's assessment or about the Child In Need Plan. I have ended this investigation because Mrs X started Judicial Review proceedings against the Council about the same issues. We investigated the Council’s complaint handling delays at Stage one and Stage two of the statutory complaints process under a previous investigation. The remaining delays do not present a significant enough personal injustice to Mrs X to justify investigation when we cannot consider the substantive matter.

Westminster City Council (25 007 659)

Statement Upheld Other 03-Nov-2025

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Slough Borough Council (25 005 176)

Statement Closed after initial enquiries Other 30-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her child. There is not enough evidence of fault to warrant an investigation.

London Borough of Richmond upon Thames (25 016 706)

Statement Closed after initial enquiries Other 30-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.

Coventry City Council (24 023 422)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate Mrs M’s complaint about a social care assessment for her daughter, G, because we could not add to the Council’s response, and further investigation would not lead to a different outcome. There is insufficient outstanding injustice to justify our involvement.

Tameside Metropolitan Borough Council (25 005 489)

Statement Upheld Other 28-Oct-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

London Borough of Havering (25 006 725)

Statement Closed after initial enquiries Other 27-Oct-2025

Summary: We cannot investigate Mrs X’s complaint about school meals served to her child. This is because a school is responsible for the meals served and the law prevents us from investigating what happens in schools.

London Borough of Harrow (25 014 208)

Statement Upheld Other 27-Oct-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.