London Borough of Croydon (25 017 906)

Statement Upheld Other 10-Mar-2026

Summary: We will not investigate this complaint about delay to the second stage of a children’s statutory complaint. This is because the Council have already remedied the injustice in its complaint response.

Kent County Council (25 017 312)

Statement Closed after initial enquiries Other 09-Mar-2026

Summary: We will not investigate Miss X’s complaint that the Council has failed to properly safeguard her stepdaughter. This is because there is no sign of fault in the Council’s decision not to consider the complaint whilst the case is subject to ongoing court proceedings.

Sheffield City Council (25 019 078)

Statement Closed after initial enquiries Other 09-Mar-2026

Summary: We will not investigate Ms X’s complaint about a data breach. This is because the Information Commissioner’s Office is better placed than us to investigate her complaint, and we have seen no good reason why we should investigate it instead.

South Gloucestershire Council (25 013 978)

Statement Closed after initial enquiries Other 06-Mar-2026

Summary: We will not investigate this complaint about information the Council recorded about Ms X and her child in an assessment. Further investigation by us would not lead to a different outcome and the Information Commissioner is better placed to consider the matter.

Leicester City Council (25 017 024)

Statement Closed after initial enquiries Other 06-Mar-2026

Summary: We cannot investigate Mr X’s complaint about a social worker’s court ordered report. The law says we cannot investigate complaints about matters that have been considered in court proceedings. We have no discretion to do so.

West Sussex County Council (25 020 115)

Statement Closed after initial enquiries Other 06-Mar-2026

Summary: We cannot investigate this complaint about the Council’s actions in connection with children safeguarding reports. This is because we are prohibited from considering matters connected to ongoing court action.

Tameside Metropolitan Borough Council (25 005 955)

Statement Upheld Other 05-Mar-2026

Summary: The Council considered Mrs X’s complaint through the children’s statutory complaints procedure without fault but it failed to complete the recommended actions it agreed to. Mrs X’s complaint was about the Council’s failure to provide adequate respite for her disabled children. The Council has agreed to apologise, pay Mrs X £500 and carry out the recommendations without delay to remedy the injustice caused.

Plymouth City Council (25 014 640)

Statement Closed after initial enquiries Other 05-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council carrying out a child contact assessment. This is because we have not seen enough evidence of fault with the Council’s actions to warrant a further investigation.

St Helens Metropolitan Borough Council (25 015 029)

Statement Closed after initial enquiries Other 05-Mar-2026

Summary: We will not investigate Mr X’s complaint that the Council refused to investigate his complaint under its children’s statutory complaints procedure. This is because we have not seen enough evidence of fault with the Council’s actions.

London Borough of Hounslow (24 018 604)

Statement Upheld Other 04-Mar-2026

Summary: Ms X complains the Council has not dealt properly with services for her family including reviewing an Education Health and Care Plan, her son’s education provision, blue badge applications, a carers assessment and has not handled her complaints properly. The Council is at fault because it delayed an Education Health and Care Plan annual review, failed to make special educational provision, closed a child in need plan without informing her and did not deal with part of her complaint through the correct complaints process. Ms X suffered a delayed right of appeal and Y missed special educational needs provision. The Council should apologise, make a symbolic payment to Ms X, repay Ms X costs of therapy provision and make service improvements.