What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Child protection


Recent statements in this category are shown below:

  • London Borough of Barking & Dagenham (26 006 917)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We cannot investigate X’s complaint about the Council’s decision to commence court proceedings in relation to the care of his child. The law prevents us from investigating the start of court proceedings or what happened in court.

  • Liverpool City Council (26 009 004)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s actions after X told it about safeguarding concerns relating to a child. There is another body better placed to consider X’s complaint, and it is unlikely we would find fault with how the Council decided on the action it needed to take.

  • Bury Metropolitan Borough Council (25 022 703)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his statutory complaint. The Council have agreed to provide a remedy for the delay identified. There is not enough evidence of fault in the Council’s investigation to warrant our involvement, and we could not add to the Council’s investigation.

  • Kingston Upon Hull City Council (26 007 634)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about an assessment completed by the Council in 2012. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

  • London Borough of Ealing (25 001 150)

    Statement Upheld Child protection 06-Jul-2026

    Summary: We have upheld Miss X’s complaint the Council did not respond properly to concerns she raised about the foster care placement she was staying in with her baby. The Council agreed a proportionate remedy.

  • Sefton Metropolitan Borough Council (25 023 359)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his family nor its failure to make reasonable adjustments for his disability. This is because the complaint is late; it would have been reasonable for Mr X to bring the complaint to us at the time.

  • Staffordshire County Council (25 023 611)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s previous involvement with his child. The complaint is late and there are no good grounds to exercise discretion to consider it now

  • Staffordshire County Council (26 008 776)

    Statement Closed after initial enquiries Child protection 05-Jul-2026

    Summary: We cannot investigate this complaint about X’s contact with the Council relating to a child. This is because the law does not allow us to consider complaints which are related to ongoing court proceedings.

  • Sheffield City Council (26 007 824)

    Statement Closed after initial enquiries Child protection 05-Jul-2026

    Summary: We will not investigate X’s complaint that the Council’s children’s services has failed to provide support for them or their children. This is because their complaint is made late.

  • Derby City Council (24 007 961)

    Statement Not upheld Child protection 05-Jul-2026

    Summary: There was no fault in how the Council dealt with allegations about Mr X while he was employed as a teacher. Its LADO provided appropriate oversight of the case. Much of the injustice he believes he suffered arose from the actions of his then-employer, a school, which is outside our jurisdiction. He has now taken the school to the Employment Tribunal for unfair dismissal, which is a more suitable avenue to pursue his complaint.

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