Devon County Council (25 003 549)

Statement Closed after initial enquiries Child protection 23-Dec-2025

Summary: We will not investigate this complaint about the conduct of a social worker and the adequacy of the resulting complaints process. Social Work England is better placed to consider social worker professional standards matters, and we could not add to the Council’s previous findings on the substantive issues.

South Tyneside Metropolitan Borough Council (25 011 333)

Statement Closed after initial enquiries Child protection 23-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his safeguarding concerns about his children. This is because there is not enough evidence of fault.

Westminster City Council (25 014 920)

Statement Closed after initial enquiries Child protection 19-Dec-2025

Summary: We will not investigate Miss Y’s complaint about the actions of the Council’s children’s and housing services. The law prevents us from investigating complaints about the start of court action or what happened in court, and the earlier matters relate too closely to the court proceedings.

Stoke-on-Trent City Council (25 020 122)

Statement Closed after initial enquiries Child protection 17-Dec-2025

Summary: We will not investigate Ms X’s complaint about inaccurate information in a child and family assessment and the Council’s handling of her complaint about the matter. The Information Commissioner’s Office is better placed to consider the substantive matter and it is not a good use of our resources to investigate complaints handling on its own.

West Sussex County Council (24 021 057)

Statement Not upheld Child protection 16-Dec-2025

Summary: Mr X complained about the Council’s decision to assign a safeguarding case to a Local Authority Designated Officer he considered was not impartial or objective. Mr X also complained about actions the Local Authority Designated Officer took as part of the safeguarding investigation. The Council was not at fault in appointing the same Local Authority Designated Officer Mr X previously complained about. And there was no fault in the way the Local Authority Designated Officer oversaw the allegations management process.

Leeds City Council (25 010 932)

Statement Closed after initial enquiries Child protection 16-Dec-2025

Summary: We will not investigate Mr F’s complaint about a Children and Family Assessment because there is no worthwhile outcome achievable.

Wigan Metropolitan Borough Council (25 010 542)

Statement Closed after initial enquiries Child protection 15-Dec-2025

Summary: We will not investigate this complaint about what the Council recorded about Mr X. Another agency is better placed than us to consider complaints about data inaccuracy.

Norfolk County Council (25 010 721)

Statement Closed after initial enquiries Child protection 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s refusal to replace a social worker and compensate the complainant for fault on her part. Our intervention would not add anything significant to the response the Council has made, or lead to a different outcome, and is not therefore warranted.

Hartlepool Borough Council (25 010 533)

Statement Closed after initial enquiries Child protection 12-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her grandchildren. The law prevents us from investigating anything that has or is the subject of court proceedings. It is reasonable for Miss X to return to court if she believes court ordered contact arrangements are not being followed.

Norfolk County Council (25 011 615)

Statement Closed after initial enquiries Child protection 12-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his children’s case. There is nothing more we could achieve by investigating because the Council has already taken action to correct the content of Social Work Assessments. The law prevents us from investigating anything the Council has produced for court proceedings, so we cannot consider Mr X’s complaints about a section 37 report.