Decision search
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Birmingham City Council (24 009 277)
Statement Closed after initial enquiries Looked after children 31-Mar-2025
Summary: We will not investigate Mrs B’s complaint about her experience as a looked-after child between 2005 and 2010. This is because significant time has passed since and we could not complete a robust investigation of this historic matter.
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Birmingham City Council (24 009 670)
Statement Not upheld Assessment and care plan 31-Mar-2025
Summary: Ms X complained the Council failed to provide appropriate support to her son, Mr Y, as a child and as adult and did not support him to move out of the family home. There was no fault in the Council’s actions.
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London Borough of Haringey (24 009 764)
Statement Upheld Antisocial behaviour 31-Mar-2025
Summary: Miss F complained the Council did not take effective action to resolve anti-social behaviour she was experiencing from a neighbouring property. The Council was at fault, because it misunderstood its legal jurisdiction on several relevant points, which caused uncertainty. The Council should apologise and offer to pay Miss F a financial remedy to reflect this, and implement improvements to its service.
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Middlesbrough Borough Council (24 010 174)
Statement Closed after initial enquiries Child protection 31-Mar-2025
Summary: We cannot investigate this complaint about the Council removing Mr X’s grandchild from his care and restricting his contact. A legal bar prevents us doing so because the residence and contact arrangements for the child have been subject to court action and only a court could vary them.
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Kent County Council (24 010 288)
Statement Not upheld Charging 31-Mar-2025
Summary: Mr X complained about changes to the Council’s charging policy for non-residential care services. We ended out investigation because there is ongoing court action about the charging policy and there is no significant personal injustice to Mr X.
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Buckinghamshire Council (24 011 526)
Statement Upheld Special educational needs 31-Mar-2025
Summary: Mrs X complained the Council delayed completing her child’s (Y) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. She also complained the Council has delayed carrying out an Occupational Therapy (OT) assessment as part of the EHC needs assessment. The Council was at fault because it failed to issue Y with an EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. There was also a 10 month delay in carrying out the OT assessment. The Council has agreed apologise and make a payment to recognise the distress, frustration and some loss of provision.
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Cheshire West & Chester Council (24 011 679)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: Ms X complained the Council delayed reviewing her care and support plan, took too long to put in place a direct payment and delayed responding to her complaint. We upheld the complaint. The review of Ms X’s care and support plan was already overdue when she requested it and the Council did not act promptly to complete the review or put in place the direct payment. The Council also took too long to respond to the complaint and failed to recognise it was at fault. The Council will apologise and make a symbolic payment and take action to minimise the chance of recurrence.
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East Lindsey District Council (24 012 340)
Statement Not upheld Other 31-Mar-2025
Summary: Mr X complained that he was unable to challenge a Fixed Penalty Notice because of fault on the part of an Enforcement Agency contracted by the Council. We found no fault by the Enforcement Agency or the Council. Another agency is better placed to deal with Mr X’s complaints about data retention and deletion.
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London Borough of Hounslow (24 013 586)
Statement Closed after initial enquiries Homelessness 31-Mar-2025
Summary: The law prevents us investigating this complaint about Mrs X’s homelessness and housing applications. This is because Mrs X took court action on the key points. Even if the court action did not include one point - the Council’s review of its homelessness decision - Mrs X could reasonably have used her court appeal right on that.
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Surrey County Council (24 013 732)
Statement Not upheld Assessment and care plan 31-Mar-2025
Summary: Mr X complained the Council did not properly consider his reasonable adjustments. He says this caused him stress and anxiety. The Ombudsman finds no fault with the Council.