Decision search
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North Yorkshire Council (24 001 859)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Mrs X complained about the Council failing to meet statutory timeframes when finalising her child’s education, health and care plan, failing to communicate with her properly and its failure to attend mediation sessions. The Council acknowledged it was at fault and it has agreed to remedy the injustice caused.
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North Tyneside Metropolitan Borough Council (24 001 903)
Statement Upheld Residential care 24-Dec-2024
Summary: Ms X complained a care home arranged by the Council failed to provide suitable care for her mother. We found fault with the care home failing to provide the full care detailed in Ms X’s mother’s care plan, delaying getting a prescription medicine and issues with complaint handling. The Council has agreed to apologise to Ms X and pay her £250 for hers and her mother’s distress and inconvenience.
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Cambridgeshire County Council (24 002 559)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Mr X complains about the Council sending his child’s education, health and care plan to the wrong person at his college. As a result, the college used an incorrect plan that was not reflective of his needs for one whole academic year. The Council is at fault and this caused an injustice to Mr X and his child. The Council has agreed to remedy the injustice caused by the fault.
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London Borough of Bromley (24 011 495)
Statement Closed after initial enquiries Homelessness 24-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in deciding her homelessness application because there is insufficient injustice to justify our involvement. Ms X has rights of review and appeal in relation to its decision she is not in priority need and it is reasonable for her to exercise them.
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Plymouth City Council (24 012 024)
Statement Closed after initial enquiries Other 24-Dec-2024
Summary: We will not investigate Mrs S and Mrs T’s complaint for
Mr V about the standards of care he received from a provider commissioned by the Council in his independent living accommodation because any injustice in it is not serious enough to warrant our involvement and we cannot achieve anything worthwhile by investigating. -
Stoke-on-Trent City Council (24 013 126)
Statement Closed after initial enquiries Council tax 24-Dec-2024
Summary: We will not investigate this complaint about two council tax complaints because there is insufficient evidence of fault by the Council.
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London Borough of Merton (24 014 352)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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West Sussex County Council (24 014 966)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Devon County Council (24 015 165)
Statement Closed after initial enquiries Transport 24-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Special educational needs 23-Dec-2024
Summary: Miss Y complained about the way the Council dealt with Z’s Education, Health and Care needs assessment and the special educational provision in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to: consult with school A or other schools before issuing the final EHC Plan in 2023; properly consider Miss Y’s request for free school transport; and deliver the SEN provision in Z’s EHC Plan. The Council has agreed to remedy this injustice by apologising to Miss Y, making payments to reflect the impact on Z of the missed SEN provision and the time and trouble, travel costs and distress caused to Miss Y and a service improvement.