Decision search
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Care UK Community Partnerships Limited (24 012 889)
Statement Upheld Residential care 01-Apr-2025
Summary: Ms X complained about poor care in a care home including about a failure to ensure she had all her medicines and a failure to apply a device to reduce swelling after surgery. We upheld the complaint. The Care Provider will apologise and make a symbolic payment to reflect the avoidable distress and confusion.
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Broadland District Council (24 015 776)
Statement Closed after initial enquiries Licensing 01-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a licensing variation application as Mr X is not caused a level of injustice, from any alleged Council fault, that would warrant our involvement.
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Devon County Council (24 016 519)
Statement Closed after initial enquiries Residential care 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care and support provided to her late mother by her care home. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or worthwhile outcomes.
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London Borough of Camden (24 016 873)
Statement Closed after initial enquiries Local welfare payments 01-Apr-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her application for a discretionary housing payment. This is because there is not enough evidence of fault.
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Statement Closed after initial enquiries Assessment and care plan 01-Apr-2025
Summary: We will not investigate this complaint about the Council’s actions during the assessment for NHS funding for adult care. The Council’s actions do not cause the claimed injustice of a failure to award Continuing Healthcare funding. That is an NHS decision, and is not an outcome the Council nor the Ombudsman can achieve.
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London Borough of Barnet (24 018 303)
Statement Closed after initial enquiries Noise 01-Apr-2025
Summary:Ms X complained about noise from a nearby construction site. She said the Council failed to:
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West Sussex County Council (24 018 383)
Statement Closed after initial enquiries Commercial and contracts 01-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council commissions care services. That is because it does not meet the tests set out in our Assessment Code.
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Lancashire County Council (24 018 433)
Statement Closed after initial enquiries Charging 01-Apr-2025
Summary: We will not investigate Mr X’s complaint about adult social care charges for his late wife, Mrs X. There is not enough evidence of fault by the Council to justify our involvement.
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Statement Closed after initial enquiries School admissions 01-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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London Borough of Ealing (24 018 481)
Statement Closed after initial enquiries Enforcement 01-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to close a planning enforcement investigation. We have not seen enough evidence of fault in the Council’s actions.