Decision search
Your search has 50317 results
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Essex County Council (24 012 564)
Statement Closed after initial enquiries Rights of way 06-Jan-2025
Summary: We will not investigate this complaint about a right of way because there is not enough evidence of fault to justify investigating.
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Birmingham City Council (24 012 780)
Statement Closed after initial enquiries Parking and other penalties 06-Jan-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly advised him about payment of its ‘clean air zone’ charge and issued him more than 100 penalty charge notices for non-payment of the charge. This is because it is unlikely we could achieve any worthwhile outcome for Mr X.
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Walsall Metropolitan Borough Council (24 016 563)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: We will not investigate Mr X’s complaint about the accuracy of his personal information passed by the Council to fostering agencies. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for Mr X to complain to the Information Commissioner’s Office as it is better placed to investigate.
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East Suffolk Council (24 016 881)
Statement Closed after initial enquiries Planning applications 06-Jan-2025
Summary: We cannot investigate this complaint because it has been made by a parish council.
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South Africa Lodge (23 015 044c)
Statement Not upheld Mental health services 06-Jan-2025
Summary: Mrs O complained about the care provided to her late husband Mr B in a nursing home. We found no evidence of fault by the nursing home in the actions it took when Mr B’s condition deteriorated and he went into hospital. We did not find fault in how the nursing home responded to the complaint. We found fault by the Council as it did not respond to Mrs O’s complaint. This fault caused Mrs O frustration. The Council has agreed to apologise to Mrs O and make improvements in how it handles complaints.
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Portsmouth City Council (23 016 210)
Statement Upheld Homelessness 06-Jan-2025
Summary: Mr X complained the Council failed to provide appropriate advice and assistance and support with storage costs when he was made homeless. The Council was at fault as it delayed providing interim accommodation and failed to advise Mr X about storage options. This caused Mr X distress and uncertainty and storage costs. The Council has agreed to apologise to Mr X, refund his storage costs and pay him £300 to acknowledge the distress and uncertainty caused by the delay in providing interim accommodation. It has also agreed to issue reminders to staff regarding discussing storage costs with applicant and on providing interim accommodation when it has reason to believe an eligible applicant is homeless and in priority need.
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London Borough of Bromley (23 018 894)
Statement Upheld Homelessness 06-Jan-2025
Summary: Ms X complained about the way the Council dealt with her housing. The Council is at fault for failing to issue its response as a new formal suitability decision with review rights. This caused frustration, distress and uncertainty to Ms X. The Council has agreed to apologise and make a payment to Ms X to recognise the personal injustice caused.
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Royal Borough of Windsor and Maidenhead Council (23 019 988)
Statement Upheld Assessment and care plan 06-Jan-2025
Summary: Mr X complained about the Council’s handling of his father, Mr Y’s, care and support needs. We have found fault because the Council did not explain a delay in completing a reassessment of Mr Y’s needs in 2024. This caused avoidable distress and frustration to Mr X. To remedy the injustice caused by the fault, the Council has agreed to apologise to Mr X.
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Barnsley Metropolitan Borough Council (23 019 997)
Statement Upheld Alternative provision 06-Jan-2025
Summary: Mrs X complains the Council has not dealt with her son’s education and Special Educational Needs (SEN) properly. The Council did not meet statutory timescales, delayed ensuring educational provision was available, provided a late right of appeal and did not handle Mrs X’s complaint properly. Mrs X suffered avoidable distress and time and trouble. The Council should pay Mrs X £1400 for avoidable distress, £100 for time and trouble and provide guidance to staff.
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London Borough of Southwark (23 020 768)
Statement Closed after initial enquiries Allocations 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing register application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.