Decision search
Your search has 52507 results
-
Birmingham City Council (24 021 704)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
-
Norwich City Council (24 022 115)
Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to install bollards on the grass area where he used to park. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
London Borough of Harrow (24 022 463)
Statement Closed after initial enquiries Transport 29-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
-
London Borough of Croydon (24 022 642)
Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025
Summary: We will not investigate this complaint about an appeal against a Penalty Charge Notice because the courts are better placed to consider the issue.
-
Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about the Council sharing the complainant’s personal information with a third party. This is because the matter is best dealt with by the Information Commissioner’s Office.
-
Birmingham City Council (24 023 429)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area
-
Birmingham City Council (25 001 182)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
-
Manchester City Council (25 001 381)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We cannot investigate Mr B’s complaint about a planning enforcement notice. This is because Mr B appealed to the Planning Inspector. The courts are in the best position to decide whether Mr B has complied with the requirements of the notice.
-
Cambridgeshire County Council (24 021 663)
Statement Upheld Special educational needs 29-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
-
South Gloucestershire Council (23 017 552)
Statement Upheld Special educational needs 29-Apr-2025
Summary: There was fault by the Council. It took too long to deal with Mrs B’s complaints to it. It was entitled to decide that it did not have a duty to provide alternative educational provision when her son could not attend school, but it should have reviewed its decision and arranged the provision sooner when it received new information. There was no fault when the Council took two weeks longer than usually allowed to issue a final Education Health and Care Plan. The Council’s shortcomings caused distress and frustration, and meant that Mrs B’s child missed out on educational provision. The Council has agreed to apologise to Mrs B, make symbolic payments, and review its policy on alternative educational provision to make it clearer.