Decision search
Your search has 49843 results
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Darlington Borough Council (24 013 534)
Statement Closed after initial enquiries Special educational needs 14-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failings to provide a suitable education for her child Y who has special educational needs. This is because further investigation would not lead to a different outcome.
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South Tyneside Metropolitan Borough Council (24 013 592)
Statement Closed after initial enquiries Other 14-Jan-2025
Summary: We will not investigate Mr X’s complaint about an email the Council sent him in error which referred to him in a derogatory way. This is because the Council has already taken suitable action in response to the matter via its own investigation and there is nothing further we would add or recommend were we to also investigate.
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North Tyneside Metropolitan Borough Council (24 013 624)
Statement Closed after initial enquiries Council tax 14-Jan-2025
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax arrears. This is because there is insufficient evidence of fault by the Council.
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London Borough of Waltham Forest (24 013 627)
Statement Closed after initial enquiries Other 14-Jan-2025
Summary: We will not investigate Mr X’s complaint about Japanese Knotweed spreading to his property from the neighbouring council owned property. This is because we have no power to investigate a council when it is acting as a landlord.
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Buckinghamshire Council (24 016 371)
Statement Upheld Special educational needs 14-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in arranging Speech and Language provision for her child. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Essex County Council (24 017 233)
Statement Upheld Special educational needs 14-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Newham (24 017 569)
Statement Closed after initial enquiries Parking and other penalties 14-Jan-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for a parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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London Borough of Harrow (24 015 086)
Statement Closed after initial enquiries Transport 14-Jan-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the complainant will make a new application.
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London Borough of Southwark (24 015 210)
Statement Closed after initial enquiries Other 14-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a subject access request. This is because the Information Commissioner is better placed to deal with the matter.
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Surrey County Council (23 012 642)
Statement Upheld Special educational needs 14-Jan-2025
Summary: Miss X complains about the handling of her child, Child Y’s education since July 2021. Part of Miss X’s complaint is late and we cannot investigate concerns about a lack of special educational provision, or alternative educational provision when appeal rights are available. The Council took longer than it should to notify Miss X of its decision to maintain Child Y’s Education, Health and Care (EHC) plan. The Council has agreed to apologise and make a remedy payment to Miss X for the injustice caused by this delay.