Decision search
Your search has 57387 results
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Hertfordshire County Council (25 004 379)
Statement Closed after initial enquiries Special educational needs 25-Mar-2026
Summary: Miss X complained the Council named unsuitable schools in her child’s Education, Health and Care Plans and failed to provide them with a suitable education when they could not attend those schools. We cannot investigate this complaint because Miss X appealed the Education, Health and Care Plans to a tribunal and the law says we cannot investigate any matter connected to an appeal made to a tribunal.
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London Borough of Croydon (25 004 635)
Statement Upheld Domiciliary care 25-Mar-2026
Summary: Miss Y complained on behalf of her relative, Ms X, that the Council failed to safeguard Ms X from neglect by her care provider. She said carers did not always stay for the full visit time, did not complete tasks and Ms X did not always have adequate food. Miss Y also said the Council suggested she had a conflict of interest when acting as Ms X’s advocate and did not properly investigate her concerns. We found there is no significant injustice caused by any fault in the Council’s actions.
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Bristol City Council (25 005 256)
Statement Closed after initial enquiries Alternative provision 25-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council failing to provide alternative education for her child, because there is insufficient evidence of fault.
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Surrey County Council (25 009 988)
Statement Closed after initial enquiries Other 25-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s action in response to a safeguarding referral about a private school. We are unlikely to find any significant Council fault in its actions which has caused Mrs X an injustice.
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London Borough of Lewisham (25 004 042)
Statement Upheld Allocations 24-Mar-2026
Summary: Mr X complained the Council wrongly removed him from its housing register and failed to provide him with interim accommodation following a homelessness application. Mr X also complained about delays in the Council’s complaint handling. Mr X says the Council’s actions caused significant harm to his mental and physical health and negatively impacted his relationship with his children. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mr X and reconsider his request for a review regarding his eligibility to be placed on the housing register.
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Essex County Council (25 004 905)
Statement Upheld Alternative provision 24-Mar-2026
Summary: We have found the Council at fault for its poor communication about the alternative provision available to Mrs X’s son. We also found fault with the Council for delays during the post-16 annual review process. This fault caused avoidable distress to Mrs X and her son. The Council has agreed apologise and make a symbolic payment.
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London Borough of Islington (25 005 130)
Statement Upheld Special educational needs 24-Mar-2026
Summary: Mr X complained that the Council had failed to ensure his son’s school adhered to his Education, Health and Care Plan, and had delayed in dealing with Mr X’s complaint. We consider the Council investigated Mr X’s concerns properly and we accept its decision that there had been some fault. However, we do not find the resulting injustice is as claimed by Mr X and that an apology is sufficient remedy. We have therefore completed our investigation and are closing the complaint.
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South Tyneside Metropolitan Borough Council (25 005 265)
Statement Upheld Disabled facilities grants 24-Mar-2026
Summary: There was no fault in the Council’s decision to propose a step lift instead of a wheelchair ramp for Mr Y in 2023 which met his needs and was in line with relevant guidance. However, there was poor communication to Mr Y and Mrs X from the Council around the reasons why it decided not to install the ramp. The Council agreed to apologise for the frustration and uncertainty caused.
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Derby City Council (25 005 305)
Statement Upheld Special educational needs 24-Mar-2026
Summary: We upheld a complaint from Mrs D that the Council delayed in issuing her daughter with an Education, Health and Care Plan. We also found some avoidable delay with the Council’s complaint handling. These faults caused some injustice to Mrs D and her daughter causing distress and putting her to unnecessary time and trouble. The Council has accepted these findings and at the end of this statement, we set out action it agreed to take to remedy that injustice.
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London Borough of Merton (25 005 663)
Statement Upheld Council tax 24-Mar-2026
Summary: The Council was not at fault for the way it took recovery action for Ms X’s council tax debt. The Council was at fault when it failed to provide body camera footage when Ms X requested it, for an error in its complaint response to Ms X and when its Enforcement Agents chased a payment she had already made but this did not cause her a significant injustice.