Decision search
Your search has 57387 results
-
Watford Borough Council (25 009 804)
Statement Not upheld Homelessness 24-Mar-2026
Summary: Mr F complained about the way the Council dealt with his homeless application. We have ended our investigation. This is because Mr F has appealed to the Court about the Council’s decision, which means we cannot investigate.
-
London Borough of Tower Hamlets (25 012 553)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. Mr X has used his right of appeal, which is the appropriate route to challenge the decision. We cannot consider the matter.
-
Transport for London (25 012 753)
Statement Closed after initial enquiries Street furniture and lighting 24-Mar-2026
Summary: We will not investigate this complaint about the language used to describe TfL’s e-scooter scheme. This is because an investigation would be unlikely to find fault with TfL’s actions. Further, Mr X has not sustained a personal injustice due to this matter.
-
London Borough of Lambeth (25 016 499)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of business rates and council tax for his property. Part of his complaint is late. We cannot investigate the Council’s more recent involvement in court proceedings. We will also not investigate the Council’s delay removing a council tax premium because it is unlikely further investigation would lead to a different outcome.
-
Manchester City Council (25 016 547)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s complaints. This is because the complaints are not within our jurisdiction, so we will not look at the related complaints handling.
-
Central Bedfordshire Council (25 016 565)
Statement Closed after initial enquiries Assessment and care plan 24-Mar-2026
Summary: We will not investigate this complaint about how the Council assessed the care needs of Mr X’s mother, Mrs Y. There is not enough evidence of fault to justify investigating.
-
Kent County Council (25 016 836)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to grant home to school transport. It is reasonable to expect her to have appealed an Education Health and Care Plan wording to the Tribunal. And we are unlikely to find fault in the Council’s decision to refuse home to school transport.
-
Coventry City Council (25 016 890)
Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2026
Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his noise nuisance reports and request for reasonable adjustments. It is unlikely further investigation would lead to a different outcome. We also cannot investigate his complaint about court-issued fines he received for breach of an abatement notice. The law says we cannot investigate complaints about court action.
-
Sandwell Metropolitan Borough Council (25 017 212)
Statement Upheld Other 24-Mar-2026
Summary: We have upheld this complaint about how the Council dealt with a grant application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y and improving its service for others.
-
London Borough of Islington (25 019 046)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mr X complaint about the Council placing a tenant in a property he owns or its relationship with the letting agent. There is no worthwhile outcome achievable by investigating.