Decision search
Your search has 50934 results
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Royal Borough of Greenwich (24 005 172)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate this complaint about funeral arrangements. This is because there is not enough evidence of fault in the substantive issues complained about. Although there is fault in the complaint handling, we would not consider the injustice caused is significant enough to justify our resource to investigate.
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Birmingham City Council (24 004 067)
Statement Closed after initial enquiries Other 25-Sep-2024
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her father, Mr Y’s, adult social care case. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. We also could not add to the Council’s response or reach a different outcome.
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London Borough of Enfield (24 004 376)
Statement Closed after initial enquiries Homelessness 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It is reasonable for Mr X to ask for a review and appeal the revised decision which has not yet been issued.
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Cumberland Council (24 004 450)
Statement Upheld Other 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s delay completing the statutory children’s complaints process because we are satisfied with the actions agreed to remedy this.
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Statement Closed after initial enquiries Planning applications 25-Sep-2024
Summary: We will not investigate this complaint about incorrect pre-application advice given to Mr X by the Council. This is because fault by the Council did not cause him injustice.
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Swindon Borough Council (24 005 752)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s application for a vehicle cross over as it is unlikely we will find fault by the Council.
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Statement Upheld Other 25-Sep-2024
Summary: We will not investigate Dr X’s complaint that the Council failed to respond to her stage two complaint under the statutory children complaint procedure within the required timescales. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Bromley (24 008 974)
Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2024
Summary: We will not investigate Mr B’s complaint that he suffered injuries after tripping on a Council pavement. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Newham (24 009 004)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and appealed to the tribunal.