Decision search
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London Borough of Redbridge (24 011 374)
Statement Closed after initial enquiries Other 30-Sep-2024
Summary: We will not investigate Mr B’s complaint about the Council not providing information he requested about a school catchment area. This is because it is reasonable for Mr B to complain to the Information Commissioner.
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Linden Care Homes Limited (24 006 614)
Statement Closed after initial enquiries Residential care 30-Sep-2024
Summary: We will not investigate this complaint about medication errors in a residential care home. The resident has died so we can provide no remedy to them, and there is no ongoing risk. The Local Authority safeguarding, and the Care Quality Commission have investigated, so it unlikely we would reach a different outcome in the wider public interest. There is an impact on the relative of the resident, who is distressed. But this is not significant injustice on its own to justify an Ombudsman investigation.
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Stockport Metropolitan Borough Council (24 006 734)
Statement Closed after initial enquiries Fostering 30-Sep-2024
Summary: We will not investigate Miss X’s complaint about children services support to her as a foster carer. There are no good reasons the late complaint rule should not apply to her 2023 complaint. And it is reasonable to expect her to complete the Council’s complaint procedure on her June 2024 complaint.
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North Northamptonshire Council (23 019 041)
Statement Upheld Safeguarding 29-Sep-2024
Summary: Miss X complained the Council failed to safeguard her son Mr Y from financial abuse. The Council commissioned care provider failed to update Miss X on the outcome of a safeguarding investigation. There was no fault in the way the Council investigated the safeguarding concern. Miss X also complained the Council commissioned care provider repeatedly cancelled hours and the Council failed to have sufficient oversight of this. There was fault in the care provider’s actions. The Council monitored this but failed to follow this up with service users. This was fault. The faults caused Miss X frustration and uncertainty. To remedy that injustice, the Council has agreed to apologise to Miss X and issue a reminder to staff.
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Lincolnshire County Council (24 003 431)
Statement Upheld Charging 29-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of care arrangements because there is not enough evidence of fault by the Council to warrant it, nor of the Council causing significant enough injustice to meet the tests in our Assessment Code, and we could not achieve a significantly different result so long after the original events.
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London Borough of Ealing (23 017 512)
Statement Upheld Special educational needs 29-Sep-2024
Summary: Ms X complained the Council failed to secure J’s special educational provision and delayed issuing a final Education, Health and Care (EHC) Plan. Ms X also said the Council failed to discharge its education duties when J stopped attending school. We have found the Council at fault for the delay in issuing J’s EHC Plan and for parts of its complaint handling. We have made recommendations to remedy the injustice we believe this caused. We have found the Council at fault for not properly recording its decisions about alternative education provision. However, this did not cause an injustice. We have not found the Council at fault for failing to secure the special education provision in J’s EHC Plan. There are parts of Ms X’s complaint we cannot investigate. We explain why in our decision statement.
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Statement Upheld Special educational needs 29-Sep-2024
Summary: Miss Y complained about the way the Council dealt her child, Z’s special educational needs support and alternative provision. We have found finding fault by the Council, causing injustice, in failing to: provide Z with a suitable education; and complete the EHC Plan review process within statutory timescales. The Council has agreed to remedy the injustice by apologising, making a payment to reflect the distress caused and the impact on Z of the missed education.
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Southend-on-Sea City Council (23 018 379)
Statement Upheld Fostering 29-Sep-2024
Summary: Mrs Y complains about the Council’s decision to approve her as a connected foster carer. As a result of that decision, Mrs Y says she has experienced financial loss because the Council has not paid the relevant fostering fees. We have not investigated the whole complaint because the Council’s initial approval happened in 2014 and Mrs Y could have complained sooner. We find fault in some of the more recent matters complained about and the Council has agreed to complete the remedial actions set out at the end of this statement.
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Herefordshire Council (23 018 878)
Statement Upheld Other 29-Sep-2024
Summary: Ms X complains the Council did not properly safeguard her and her children. Ms X says the Council failed to recognise the impact of this, despite her complaints being upheld by the statutory complaints process. The Ombudsman finds fault with the Council for its actions during the statutory complaints process. The Council has agreed to pay a financial remedy and carry out service improvements.
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Bath and North East Somerset Council (23 018 920)
Statement Upheld Alternative provision 29-Sep-2024
Summary: Miss Y complains about delays in arranging alternative provision for her child when they stopped attending school in 2022. Miss Y also complains about delays in the Education, Health and Care (EHC) Plan process. We have not investigated the complaint about alternative provision because the matters complained about happened more than one year ago and there is no good reason for us to exercise discretion. In our view there is fault in the second part of Miss Y’s complaint because the Council took too long to issue her child’s EHC plan. The Council has agreed to remedy the injustice caused by fault with the actions listed at the end of this statement.