Decision search
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Statement Upheld Rights of way 15-Oct-2024
Summary: Mrs X complained the Council failed in its statutory duty to assert and protect the rights of the public in respect of an obstruction on a public right of way. We found evidence of delay by the Council in acting to resolve this matter. The Council agreed to apologise to Mrs X, make her a symbolic payment and decide what action it will take about the obstruction.
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Devon County Council (23 017 467)
Statement Upheld Special educational needs 15-Oct-2024
Summary: Ms X complained that the Council failed to review and update her son’s education, health and care plan in line with statutory timescales and failed to provide an appropriate education for him. We found the Council delayed in determining appropriate educational provision and failed to comply with statutory timescales. As a result, Ms X’s son was out of school for a considerable period. We also found the Council’s communication with Ms X was poor and it delayed significantly in responding to her complaint. In recognition of the injustice caused the Council has agreed to make a payment to Ms X.
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Surrey County Council (23 017 591)
Statement Not upheld School transport 15-Oct-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Mrs X’s application and appeals.
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Wyre Forest District Council (24 001 684)
Statement Upheld Other 15-Oct-2024
Summary: Mr X complained that the Council misled him and his wife into believing it would remove a homeless man’s dog from their garden but then failed to do so. We found the Council was at fault in raising their expectations. In recognition of the distress caused, the Council has agreed to apologise to Mr and Mrs X and make a payment to them.
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Calderdale Metropolitan Borough Council (24 002 001)
Statement Upheld Planning applications 15-Oct-2024
Summary: X complained about how the Council dealt with a planning application that affected the setting of a listed building. We found fault because the Council failed to consult Historic England, and the case officer report incorrectly described the separation distance between the development and the nearest listed building. We made recommendations to remedy the fault and the injustice caused to X, which the Council has accepted.
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Mid Devon District Council (24 002 089)
Statement Upheld Other 15-Oct-2024
Summary: Mrs X complains the Council has not dealt properly with enforcement action relating to Council Tax debt. The Council’s enforcement agents did not communicate with Mrs X properly. Mrs X suffered financial loss due to charges applied for an unnecessary enforcement agent visit. The Council should apologise to Mrs X and refund her £445.
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Basildon Borough Council (24 005 082)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Oct-2024
Summary: We will not investigate this complaint about a ‘right to buy’ application. Miss X no longer faces the risk of losing her home. It is reasonable to expect Miss X to use her right to take court action on any continuing dispute about buying her home.
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West Northamptonshire Council (24 005 402)
Statement Upheld Special educational needs 15-Oct-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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Rochdale Metropolitan Borough Council (24 005 427)
Statement Closed after initial enquiries Looked after children 15-Oct-2024
Summary: We will not investigate this complaint about Mr X not having seen his daughter for 14 years and the Council having taken her into care without his consent. Only a court can decide disputed contact and residence arrangements for a child, so it would be reasonable for Mr X to use his right to go to court about recent matters. Historic matters are also late and there would be no good reason to exercise discretion to consider them even if they were not also matters that only a court could have resolved.
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London Borough of Hounslow (24 005 606)
Statement Closed after initial enquiries Allocations 15-Oct-2024
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.