Decision search
Your search has 50691 results
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Buckinghamshire Council (24 000 956)
Statement Upheld Child protection 16-Oct-2024
Summary: Mr B complains about the Council’s refusal to consider his complaint as it found it had already been considered in a completed children’s statutory complaint process. We found the Council at fault. This is because Mr B’s new complaint relates to matters which were different, a different period of time, and if upheld, may justify further remedies.
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Staffordshire County Council (24 002 610)
Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.
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Statement Upheld Charging 16-Oct-2024
Summary: We will not investigate this complaint about a failure by the Council to act on the complainant giving it notice that she wished to move from her supported living accommodation. This is because the Council has accepted it was at fault and provided a suitable remedy to the complainant which addresses the injustice caused. Further investigation would therefore unlikely lead to a different outcome.
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Wiltshire Council (24 002 953)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to close squash courts at a leisure facility. Further investigation would not led to a different outcome.
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West Sussex County Council (24 003 020)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Mrs X complained about the Council’s delays with issuing her child’s Education, Health and Care Plan for post-16 transition. There was fault by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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Milton Keynes Council (24 005 225)
Statement Closed after initial enquiries Traffic management 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s implementation of a 20mph speed limit zone as it is unlikely we will find fault by the Council. Additionally, there is insufficient personal injustice caused to the complainant to justify our further involvement.
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Bupa Care Homes (AKW) Limited (24 005 256)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father, Mr Y, received at a residential care home. This is because the Care Provider has investigated and responded and we are satisfied further investigation by us would not lead to a different outcome.
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Northumberland County Council (24 005 285)
Statement Closed after initial enquiries Trees 16-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to relocate a tree it has planted on Council-maintained land in front of her property. There is insufficient evidence of fault to warrant an investigation.
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Leeds City Council (24 005 630)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate this complaint about adult social care provided in a care home. We could not add to investigations already completed by the care provider and the safeguarding authority or achieve a different outcome.
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Royal Borough of Kingston upon Thames (24 005 801)
Statement Closed after initial enquiries Transport 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge. This is because the Council will offer the complainant another assessment.