Decision search
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Kingston Upon Hull City Council (24 012 528)
Statement Closed after initial enquiries Trees 17-Oct-2024
Summary: We will not investigate Mr B’s complaint that his property is being damaged by a Council owned tree. This is because it is reasonable for Mr B to take the Council to court if needed.
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Essex County Council (23 012 445)
Statement Upheld Charging 17-Oct-2024
Summary: Ms X complained on behalf of Ms Y, who has complex additional needs. Ms X complained the Council did not provide a suitable personal assistant, concerns about Ms Y’s assessments and issues contacting the budget holder. There was fault in the way the Council did not ensure Ms Y had a suitably trained support worker. There was also fault in the way the Council did not ensure a suitably trained and experience worker completed Ms Y’s assessment, did not ensure Ms Y could contact her budget holder, did not consider an advocate, did not make reasonable adjustments and poor complaint handling. Ms Y was distressed and frustrated by this fault. The Council should apologise, provide a financial payment and issue guidance to its staff.
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London Borough of Brent (23 015 299)
Statement Upheld Assessment and care plan 16-Oct-2024
Summary: Mr X complains about the Council’s handling of his brother’s (Mr Y) care and support package. The Council did not promptly share the outcome of its review with Mr Y’s family or warn them it would be recouping funds from Mr Y’s direct payment account. This caused distress and uncertainty to Mr Y’s family, for which the Council should apologise. The Council should also issue reminders to relevant staff to help avoid reoccurrence of the faults in this case. There was no evidence of procedural fault Council’s reviews of Mr Y’s care and support package.
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City of Wolverhampton Council (23 016 916)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained the Council failed to secure the special educational provisions outlined in her child, Y’s Education, Health and Care (EHC) Plan and delayed paying an agreed personal budget. The Council was at fault. The Council will apologise and pay Miss X £200 to acknowledge the impact of the missed provision. The Council was at fault for the delay in paying Miss X the agreed personal budget but it has already apologised and paid the outstanding payments which remedied the injustice caused. It has also put in place service improvements.
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Hertfordshire County Council (23 017 474)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained about how the Council provided a suitable education for daughter, Y, and how it met Miss X’s needs as a carer. There was fault in how the Council delayed reviewing Y’s Education Health and Care plan, failed to keep her education under review when she was not attending school, failed to assess Miss X’s needs as a carer and how it communicated with her. This caused Y to miss out on some education and caused both Miss X and Y significant, avoidable distress. The Council agreed to apologise, pay them a financial remedy and make arrangements to review their social care needs. It also agreed to review how it identifies and monitors remedial action when responding to complaints.
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Royal Borough of Greenwich (23 017 979)
Statement Upheld Council tax 16-Oct-2024
Summary: We found fault on Mr S’s complaint about the Council’s handling of his application for a Landlord Property Improvement Grant. There were periods of delay, a failure to keep him updated, and a failure to exercise discretion to waive the Long-Term Empty Premium for one period. This cost him financially. The agreed action remedies the injustice caused.
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London Borough of Lambeth (23 018 027)
Statement Upheld Allocations 16-Oct-2024
Summary: Mr X complains the Council has housed him in unsuitable temporary accommodation and is in the wrong banding for his medical priority need. We find fault with the Council for failing to find suitable alternative temporary accommodation for Mr X. We agreed a financial remedy for the frustration and distress caused to Mr X.
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Warwickshire County Council (23 019 532)
Statement Not upheld Charging 16-Oct-2024
Summary: Mrs X complained about the Council’s handling of the financial assessment process after she asked it to take over the commissioning of her father, Mr Y’s, care in a residential care home. We did not find the Council at fault.
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Lancashire County Council (23 019 542)
Statement Upheld Other 16-Oct-2024
Summary: The complainant (Mr X) said the Council failed to amend the social care assessments carried out for his two children (M and N). We found fault with the Council for not considering Mr X’s complaint through its children’s statutory complaint procedure. This fault did not cause Mr X injustice as the Council upheld his complaint during the corporate complaint process. The Council has already offered to carry out a reassessment of M’s and N’s needs but it has now agreed to complete some extra remedies.
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Cheshire East Council (23 019 854)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained about how the Council provided and reviewed her son, Y’s, special education. There was fault in how the Council failed to ensure Y received all the education set out in his Education Health and Care plan, and delayed completing both a review of Y’s plan and deciding on Miss X’s request for direct payments. This caused Y to miss out on education and caused both Miss X and Y avoidable distress. The Council agree to make its decisions about the Y’s plan and direct payments, review Y’s current tuition, apologise to Miss X and Y, and pay them a financial remedy. It also agreed to issue reminders to its staff.