Decision search
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London Borough of Hounslow (22 016 980)
Statement Upheld Alternative provision 16-Oct-2024
Summary: The complainant (Ms X) said the Council had failed to provide her son Y with suitable education since 2018. We found fault with the Council’s failure to consider Ms X’s complaint under the children’s statutory complaint procedure and in the way the Council dealt with Ms X’s corporate complaint. The Council’s fault caused Ms X injustice. We could only investigate whether the Council provided suitable education to Y between January and mid-March 2023. We did not find fault in the Council’s actions at this time. The Council has agreed to apologise, carry out the children’s statutory complaint procedure for Ms X’s complaint and offer her suitable remedies for the complaint upheld at stage two of the corporate complaint process. The Council has also agreed to make a symbolic payment.
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Solihull Metropolitan Borough Council (24 006 476)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about failures in support, because the support complained about was not arranged by the Council. So, we have no powers to investigate the provider in this case.
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Northumberland County Council (24 006 585)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to deal with reports of breaches of planning control and failure to communicate with the complainant. There is not enough evidence of fault in the Council’s actions and the complainant has not suffered a significant personal injustice, to justify an investigation.
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Northumberland County Council (24 007 040)
Statement Closed after initial enquiries Domiciliary care 16-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage caused to his carpet. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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London Borough of Redbridge (24 007 100)
Statement Upheld Other 16-Oct-2024
Summary: We will not investigate this complaint about delay in paying an adult social care shared lives carer. The Council has now resolved the complaint by paying Ms B what it owed. We are satisfied with the actions the Council has taken to resolve the complaint.
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Forest of Dean District Council (24 007 337)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about damage to property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to make a claim to the Council’s insurers in the first instance and then pursue his claim through the courts if necessary. Only the courts can determine liability.
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North Northamptonshire Council (24 007 530)
Statement Closed after initial enquiries Allocations 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Central Bedfordshire Council (24 007 633)
Statement Upheld Other 16-Oct-2024
Summary: We will not investigate this complaint about the way the Council has dealt with the complainant’s enquiries about an insurance claim. The Council has recognised the initial responses to Mr X’s concerns fell short of its expected standards and has apologised. We consider that further investigation on this point will not lead to a different outcome. Also, Mr X can approach the Information Commissioner’s Office with his concerns about access to information. Finally, the Ombudsman cannot determine liability for damages. So we consider it reasonable for Mr X to contact the relevant insurer about damages to his car and if that fails to pursue the claim in court.
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London Borough of Southwark (24 007 692)
Statement Closed after initial enquiries Parking and other penalties 16-Oct-2024
Summary: We will not investigate this complaint about unpaid Penalty Charge Notices (PCN) because there is not enough evidence of fault in the Council’s or its enforcement agents’ actions to warrant investigation.
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Sunderland City Council (24 008 565)
Statement Upheld Assessment and care plan 16-Oct-2024
Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.