Decision search
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London Borough of Wandsworth (25 007 113)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s children’s services failed to advocate for her child to remain on roll at school. This is because the actions of the Council’s children’s services did not cause the injustice that Mrs X describes.
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Suffolk County Council (25 007 384)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: Ms X alleges a Council officer disclosed her personal information to a third party. We will not investigate. This is because there is a more suitable agency better placed to investigate and because we would not be able to achieve the outcome sought.
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Royal Borough of Kensington & Chelsea (25 007 879)
Statement Closed after initial enquiries Special educational needs 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late, the Council has already offered a suitable remedy and Mrs X had a right of appeal to the SEND Tribunal which it would have been reasonable for her to use.
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St. Vincents RC Primary School (25 008 296)
Statement Closed after initial enquiries School admissions 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Hampshire County Council (25 011 915)
Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2025
Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because Mr C may pursue his compensation claim by taking the Council to court.
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Statement Upheld Safeguarding 15-Sep-2025
Summary: Mr X complained about how the Council conducted a safeguarding investigation when he was the subject of allegations that he financially abused his mother. We upheld the complaint, finding the Council conducted an inadequate and biased investigation. This caused Mr X and his mother unnecessary distress, when the Council sought to impose limits on his contact with her. The Council accepted these findings. At the end of this statement, we set out a series of actions it agreed to take to remedy Mr X’s injustice. This included providing him with an apology, a symbolic payment, a review and correction of its records. It also agreed to make service improvements to try and prevent a repeat.
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Bracknell Forest Council (25 003 956)
Statement Closed after initial enquiries Child protection 15-Sep-2025
Summary: We will not investigate Mr F’s complaint about a child protection investigation and a brief period of accommodation the Council arranged for his son in May 2020 because it is late.
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London Borough of Lambeth (24 002 985)
Statement Upheld Homelessness 14-Sep-2025
Summary: Ms B complained that the Council delayed in carrying out a review of the suitability of her temporary accommodation. We found the Council at fault for taking nine months rather than eight weeks to complete the review. This meant Ms B and her family lived in unsuitable accommodation for longer than was necessary. The Council has agreed to apologise and make a symbolic payment of £900.
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Manchester City Council (24 010 659)
Statement Upheld Special educational needs 14-Sep-2025
Summary: Mrs X complained the Council delayed in completing an annual review of her child, B’s, Education, Health and Care Plan. We find the Council at fault for a delay in completing the annual review and poor communication about the personal budget. This caused B to miss education. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Kent County Council (24 012 991)
Statement Upheld Residential care 14-Sep-2025
Summary: Miss X complained about the Council’s actions when her son, Mr Y, had to move from supported residential accommodation. We have found fault because the Council was too slow to act in trying to find new accommodation and failed to adequately assess Mr Y’s needs or provide sufficient information linked to his move. This caused Miss X and Mr Y significant avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make symbolic payments to Miss X and Mr Y. It will also provide reminders and guidance to relevant officers.