Decision search
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Surrey County Council (23 017 161)
Statement Upheld School transport 20-Nov-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
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Surrey County Council (23 017 190)
Statement Upheld School transport 20-Nov-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mrs X’s initial application and stage one appeal, and for providing incorrect information. We recommend the Council apologise and make a payment to recognise the uncertainty caused.
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Hampshire County Council (23 017 812)
Statement Not upheld Residential care 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
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Oak Lodge Nursing Home (23 017 812a)
Statement Upheld Other 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
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North Yorkshire Council (23 019 663)
Statement Upheld Special educational needs 20-Nov-2024
Summary: Mrs X complained about how the Council handled her child, Z’s education and special educational provision between 2019 and 2024. The Council was at fault for failing to ensure Z received all the provision in their Education, Health and Care Plan between March and June 2023 and delayed in considering Mrs X’s complaint. The Council will apologise to Mrs X and Z for the avoidable frustration, uncertainty and distress they were caused and make a symbolic payment of £800 to recognise the same.
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London Borough of Barnet (23 020 077)
Statement Upheld Homelessness 20-Nov-2024
Summary: The Council failed to provide Miss B with suitable interim accommodation. The Council was at fault for placing Miss B in unsuitable interim accommodation and incorrectly ending its relief duty. Because of the fault, Miss B suffered distress, uncertainty, inconvenience and meant she stayed in unsuitable accommodation for longer than necessary. The Council will apologise, provide staff training, and review its procurement policy.
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East Riding of Yorkshire Council (24 002 377)
Statement Closed after initial enquiries Charging 20-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council did not tell the family about the cost of his father, Mr Y’s respite care because there is insufficient evidence of fault to justify our involvement.
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Rusthall Lodge Housing Association Limited (24 002 745)
Statement Not upheld Charging 20-Nov-2024
Summary: Mr B complains the Care Provider, Rusthall Lodge Housing Association Limited, did not provide him with full information about the care fees and annual fee increase before his relative, Mrs C, moved into its care home. I have discontinued my investigation of the complaint. The Care Provider has already made a suitable offer to Mr B to remedy the complaint which he has accepted. We would not be able to achieve anything more for Mr B or Mrs C so it is not worthwhile to continue the investigation.
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Bristol City Council (24 001 471)
Statement Upheld Homelessness 20-Nov-2024
Summary: Mr Y complained on behalf of Miss X about how the Council handled her homeless application. We have found fault with the Council for placing Miss X in interim accommodation that placed her at risk. This caused Miss X avoidable distress during an already stressful period. The Council agreed to apologise and make a payment to Miss X in recognition of the distress caused. We found no fault with how the Council handled Miss X’s homeless application after her stay in interim accommodation.
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Birmingham City Council (24 001 483)
Statement Upheld Special educational needs 20-Nov-2024
Summary: Mr D complained about the Council’s handling of his son’s (X) Education, Health, and Care plan process and his requests for more provision and a different school placement. We found the Council failed to adhere to the statutory process and timescales following an annual review. However, this did not cause X or Mr D a significant injustice, its apology was therefore appropriate. Other parts of the complaint carry appeal right to the SEND Tribunal, which we would expect Mr D to use.